Field Compliance Specialist

2 weeks ago


Marlborough, Massachusetts, United States Haws Water Systems Full time
Job Overview

At Haws Water Systems, we are committed to fostering a workplace where individuals thrive and contribute to our mission. We are in search of enthusiastic professionals who are passionate about making a significant impact in their roles. Our Service Team is crucial to our success, and we depend on their skills in support and process enhancement to provide exceptional service to our clients.

As a division of Haws Corporation, we specialize in delivering on-site technical product support across various sectors in the United States. Our dedication to unparalleled service quality is driven by our product and compliance knowledge, and we seek motivated individuals who are eager to contribute positively. You will be empowered to take an active role in promoting team success.

Haws is a family-owned enterprise with its roots in Northern Nevada, recognized as a leader in emergency response and hydration equipment solutions since 1906.

If you possess a collaborative spirit, are results-oriented, and are committed to delivering quality work, we encourage you to explore this opportunity.

What We Provide:

  • Opportunities for Career Advancement
  • Flexible Time Off
  • Employee Recognition Programs
  • Overtime Availability
  • Mental and Physical Wellness Initiatives
  • Comprehensive Medical, Dental, and Vision Coverage
  • 401(K) with Employer Matching
  • Disability and Life Insurance
  • Tuition Assistance
  • Charity Matching Initiatives

Key Responsibilities:

  • Deliver on-site services and technical assistance to clients at their locations, including routine inspections and maintenance.
  • Conduct compliance inspections in accordance with industry standards.
  • Engage in service activities to enhance customer satisfaction.
  • Foster and maintain strong customer relationships.

Additional Duties:

  • Oversee the installation of equipment per specifications.
  • Test and ensure equipment operates effectively.
  • Demonstrate the ability to troubleshoot and repair emergency response products.
  • Provide on-site training for clients on equipment usage and maintenance.
  • Schedule and execute preventative maintenance as required.
  • Identify and resolve equipment issues, seeking assistance from engineering when necessary.
  • Prepare inspection reports detailing services rendered.
  • Adhere to OSHA safety protocols while performing duties.
  • Conduct annual inspections in line with ANSI Z358.1 standards.
  • Build and nurture relationships with clients to encourage future business.
  • Perform other related tasks as assigned.

Qualifications:

To excel in this role, candidates should meet the following criteria:

  • Education: An Associate's degree or completion of a relevant trade program is preferred, though equivalent experience is acceptable. Familiarity with ANSI and OSHA standards is advantageous.
  • Work Ethic: A strong commitment to quality, punctuality, and reliability is essential. Candidates should be detail-oriented and possess excellent manual dexterity.
  • Customer Service: A strong orientation towards customer satisfaction is crucial.

Communication Skills:

Effective communication across various organizational levels is vital. Candidates should be capable of building positive relationships with clients and addressing inquiries from both customers and engineers. Proficiency in reading and interpreting technical manuals is necessary, along with the ability to produce clear written communications suitable for technical and business contexts.

Reasoning Skills:

Applicants should demonstrate the ability to apply logical thinking to practical challenges, analyze problems, and interpret a variety of instructions in different formats.

Physical Requirements:

The physical demands for this position include:

  • Frequent stationary positions throughout the workday.
  • Extended periods of computer use.
  • Specific vision capabilities, including close and distance vision.
  • Ability to lift and transport objects weighing up to 25 pounds.
  • Regular use of hands for handling tools and equipment.

Work Environment:

This role involves working in various settings, including office environments and customer sites, which may present hazardous conditions.

This job description is subject to change at any time.

Salary Information:

$25 - $25 / hr



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