Restaurant Operations Manager

1 week ago


State College, Pennsylvania, United States Panera Bread Full time
About Panera Bread

At Panera Bread, we're committed to serving up more than just great food. We're dedicated to creating a welcoming and inclusive environment where our customers and team members feel valued and supported.

Job Summary

We're seeking an experienced and motivated Executive Restaurant Manager to join our team. As a key member of our leadership team, you'll be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team.

Key Responsibilities
  • Lead by Example
    • Set the tone for exceptional customer service and a positive work environment.
    • Model Panera's values and behaviors, and hold team members accountable for doing the same.
  • Drive Sales Growth
    • Develop and implement strategies to increase sales and improve profitability.
    • Monitor and analyze sales data to identify trends and opportunities for growth.
  • Develop and Lead a High-Performing Team
    • Recruit, train, and develop a diverse and talented team of restaurant managers and associates.
    • Provide coaching and feedback to help team members improve their performance and achieve their goals.
  • Improve Customer Satisfaction
    • Develop and implement strategies to improve customer satisfaction and loyalty.
    • Monitor and analyze customer feedback to identify areas for improvement.
  • Manage Operations
    • Oversee all aspects of restaurant operations, including food quality, safety, and sanitation.
    • Ensure compliance with company policies and procedures, as well as local and national regulations.
Requirements
  • 3+ years of experience in a restaurant management role.
  • Proven track record of driving sales growth and improving customer satisfaction.
  • Excellent leadership and communication skills.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • ServSafe certification.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A fun and supportive work environment.
  • A chance to make a positive impact on our customers and community.


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