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Overnight Financial Coordinator

2 months ago

Pleasanton, California, United States Highgate Full time

Overview

The Overnight Financial Coordinator plays a crucial role in ensuring the accuracy of all hotel financial transactions. This position involves the thorough review, organization, and compilation of management reports, while also guaranteeing the precision of guest billing and city ledger entries. The individual will effectively communicate any concerns or related issues to management at all levels and perform guest service duties as necessary, including check-in, check-out, switchboard operations, and handling reservations.

Responsibilities

  • Proficiently work with financial data and perform basic arithmetic calculations.
  • Willingness to cross-train in various accounting or hotel-related functions.
  • Prioritize tasks effectively to meet established deadlines.
  • Execute guest service responsibilities as needed (e.g., check guests in/out, manage reservations, etc.).
  • Conduct audits and reconcile financial and statistical reports.
  • Prepare and disseminate essential daily reports (such as Daily Operating Reports, Discount Programs, Tax Reports, etc.) in accordance with hotel standards.
  • Compile and distribute month-end financial reports.
  • Audit and reconcile all Front Desk and Food & Beverage cashier transactions.
  • Timely audit, reconcile, consolidate, and transmit all credit card transactions.
  • Ensure the accuracy of all reported figures, including statistics.
  • Input and update financial data into the corporate communications network.
  • Perform daily, weekly, monthly, and annual data processing tasks as required.
  • Keep management informed of any unusual operational or financial occurrences and deviations from established policies or procedures.
  • Strive for overall guest satisfaction.
  • Address governmental inquiries as they arise.
  • Manage guest requests effectively.

Qualifications

  • High School diploma or equivalent, with at least one year of progressive experience in a hotel or related field.
  • Guest service experience is preferred.
  • Strong computer skills are required.
  • Flexibility to work long hours when necessary.
  • Sedentary work – ability to exert up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Availability for late/overnight shifts.
  • Maintain a warm and friendly demeanor at all times.
  • Effective verbal and written communication skills with all levels of employees and guests in a courteous and service-oriented manner.
  • Strong listening skills to understand and clarify concerns raised by employees and guests.
  • Ability to multitask and prioritize departmental functions to meet deadlines.
  • Approach all interactions with guests and employees in a friendly and service-oriented manner.
  • Attend all required meetings and training sessions.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as per scheduling needs.
  • Uphold high standards of personal appearance and grooming, including wearing the appropriate uniform and nametag.
  • Adhere to Highgate Hotel Standards and regulations to promote safe and efficient hotel operations.
  • Maximize productivity efforts, identify problem areas, and assist in implementing solutions.
  • Demonstrate effectiveness in problem-solving, including anticipating, preventing, identifying, and resolving issues as necessary.
  • Ability to comprehend and apply complex information and data from various sources to achieve objectives.
  • Willingness to cross-train in other hotel-related areas.
  • Maintain confidentiality of sensitive information.
  • Show initiative by anticipating guest or operational needs.
  • Perform additional duties as requested by management.

Salary range is $21/hr - $22/hr.