IT Support Specialist

3 days ago


Montgomery, Alabama, United States ATS-AL Inc. Full time
About the Role

We are seeking a highly skilled and motivated IT Support Specialist to join our team at ATS-AL Inc. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our employees and customers.

Key Responsibilities
  • Technical Support: Respond to requests from end users, troubleshoot system issues and failures, and maintain systems patched with up-to-date drivers, firmware, etc.
  • Network Monitoring: Monitor networks and security to ensure stability and identify areas of improvement.
  • Hardware and Software Installation: Deliver and install new PCs, transfer data and applications, and configure PC workstations on Windows 10 and peripheral equipment.
  • Knowledge Sharing: Share knowledge with other team members and learn new skills to stay up-to-date with the latest technologies.
Requirements
  • Experience: 2+ years of experience with PCs, printers, laptops, and some server experience.
  • Communication Skills: Excellent communication skills both verbally and written.
  • Technical Skills: Advanced knowledge of Windows 10 operating systems, working knowledge and troubleshooting of standard desktop applications, and knowledge of Cat 5e or higher cabling and troubleshooting.
  • Soft Skills: Strong interpersonal/team skills, ability to maintain confidentiality, and ability to learn new skills quickly.
Competencies
  • Customer Service Skills
  • Time Management Skills
  • Initiative
  • Flexibility
  • Organized
  • Self-motivated
  • Disciplined
  • Excellent verbal and written communication skills


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