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Client Support Specialist

2 months ago

Montgomery, Alabama, United States V-Tech Solutions Full time

Client Support Specialist - COMPETITIVE PAY

Overview:

V-Tech Solutions, Inc. is actively searching for enthusiastic and dedicated client support professionals to join our team. This role is designed for individuals who are passionate about delivering exceptional service and guidance to clients facing challenges with their accounts.

Position Details:

This is a fully remote position that requires a comprehensive training program lasting three weeks prior to commencing duties.

Key Responsibilities:

  • Uphold a positive and collaborative work environment by interacting professionally with clients, colleagues, and management.
  • Ensure the confidentiality and security of sensitive information in your workspace.
  • Represent V-Tech Solutions positively in all interactions, both internally and externally.
  • Possess a solid understanding of loan processes, including reviewing customer account details, payment histories, and loan inquiries.
  • Independently manage tasks such as making calls, processing returned mail, and updating account information while adhering to departmental timelines.
  • Document all client interactions accurately in the servicing system, ensuring proper indexing and detail.
  • Engage with clients to help prevent account defaults and maintain account status.
  • Collaborate effectively within a team-oriented environment.
  • Input data into required systems efficiently and accurately.
  • Meet established standards for call metrics, quality assessments, and schedule compliance.
  • Proactively discuss performance improvement strategies with management.
  • Stay informed about federal regulations and compliance issues.
  • Utilize training materials and departmental resources effectively.
  • Adhere to protocols when addressing personal matters.
  • Perform additional duties as assigned by management.

Work Schedule:

Guaranteed 40 hours per week.

Qualifications:

  • Preferred: Associate's Degree.
  • Required: High School Diploma or GED.

Physical Requirements:

  • Occasional walking and use of stairs.
  • Continuous sitting.

Technical Skills:

  • Proficient in data entry.
  • Strong customer service skills.
  • Familiarity with Microsoft Word and Excel.