Customer Support Specialist
2 weeks ago
Customer Support Specialist
The Customer Support Specialist plays a crucial role in addressing all customer needs at various job sites and managing the parts procurement process at Cowin Equipment Company, Inc. The ideal candidate should demonstrate exceptional interpersonal skills, problem-solving capabilities, and a strong sense of reliability and ethics. Furthermore, the Specialist must be adept at sales and possess outstanding communication skills.
Key Responsibilities:
- Advocate for CEC products and services
- Facilitate parts ordering and expedite delivery at customer job sites
- Assist clients in identifying and securing the appropriate parts
- Foster and maintain customer relationships within the designated sales territory
- Effectively manage customer complaints
- Develop tailored service programs for assigned clients
- Conduct market research and gather customer feedback
- Enhance market presence in the Central Alabama area
- Uphold customer relations and promote employee morale
- Complete call reports in accordance with company guidelines
- Monitor competitive sales and market trends
Secondary Duties:
- Assist with the annual physical inventory process
- Provide parts-related information to other departments
- Support mechanics and input inspection data into relevant systems
- Serve as a backup for front counter operations
- Assist in warehouse operations and inventory management
- Support the Product Support Manager as required
- Perform additional assigned tasks
All activities must comply with safety protocols and company regulations, including OSHA/MSHA standards. Personal protective equipment should be utilized as necessary.
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