Customer Support Specialist

2 weeks ago


Montgomery, Alabama, United States Cowin Equipment Company, Inc. Full time

Customer Support Specialist

The Customer Support Specialist plays a crucial role in addressing all customer needs at various job sites and managing the parts procurement process at Cowin Equipment Company, Inc. The ideal candidate should demonstrate exceptional interpersonal skills, problem-solving capabilities, and a strong sense of reliability and ethics. Furthermore, the Specialist must be adept at sales and possess outstanding communication skills.

Key Responsibilities:

  • Advocate for CEC products and services
  • Facilitate parts ordering and expedite delivery at customer job sites
  • Assist clients in identifying and securing the appropriate parts
  • Foster and maintain customer relationships within the designated sales territory
  • Effectively manage customer complaints
  • Develop tailored service programs for assigned clients
  • Conduct market research and gather customer feedback
  • Enhance market presence in the Central Alabama area
  • Uphold customer relations and promote employee morale
  • Complete call reports in accordance with company guidelines
  • Monitor competitive sales and market trends

Secondary Duties:

  • Assist with the annual physical inventory process
  • Provide parts-related information to other departments
  • Support mechanics and input inspection data into relevant systems
  • Serve as a backup for front counter operations
  • Assist in warehouse operations and inventory management
  • Support the Product Support Manager as required
  • Perform additional assigned tasks

All activities must comply with safety protocols and company regulations, including OSHA/MSHA standards. Personal protective equipment should be utilized as necessary.



  • Montgomery, Alabama, United States Support Services Group Full time

    Are you seeking a chance to join a rapidly expanding organization with ample opportunities for career progression? At Support Services Group, we are dedicated to building careers. Our company has experienced remarkable growth, increasing over 400% in the past year, providing significant potential for advancement. Are you interested in stepping into a...


  • Montgomery, Alabama, United States Gas Express, LLC Full time

    Position OverviewThe Customer Support Specialist plays a crucial role in ensuring the smooth operation of our service center. Reporting directly to the Store Manager, this position is integral to maintaining high standards of customer satisfaction and operational efficiency.Key ResponsibilitiesAssist the management team in the overall functionality of the...


  • Montgomery, Alabama, United States Crimson Ventures Full time

    Crimson Ventures is a leading provider of innovative software solutions and digital platforms in the healthcare industry. Our services cater to various healthcare providers, including pharmacies, medical supply stores, nursing services, and medical practices. We support our clients in their digital transformation journeys, offering hybrid solutions and...


  • Montgomery, Alabama, United States ATS-AL Inc. Full time

    About the RoleWe are seeking a highly skilled and motivated IT Support Specialist to join our team at ATS-AL Inc. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our employees and customers.Key ResponsibilitiesTechnical Support: Respond to requests from end users, troubleshoot system issues and failures,...


  • Montgomery, Alabama, United States MAX Credit Union Full time

    Member Support SpecialistAt MAX Credit Union, we are seeking a committed individual to assist our members with their financial needs. As a Member Support Specialist, you will be instrumental in delivering outstanding customer service and assistance. Below are the key responsibilities:Respond to member inquiries via phone, providing detailed information on...


  • Montgomery, Alabama, United States Dixie Electric, Plumbing, & Air Full time

    Client Support Specialist Job OverviewDixie Electric, Plumbing, & Air is on the lookout for a committed individual to become a part of our team as a full-time Client Support Specialist. This role is ideal for those who are passionate about delivering outstanding service and are eager to contribute to a company that prioritizes professionalism and customer...


  • Montgomery, Alabama, United States Taylor Internal Medicine Of Selma P Full time

    Job OverviewAn enthusiastic healthcare support specialist is sought to manage patient triage, administer injections, and perform diagnostic imaging procedures such as x-rays and EKGs. A minimum of 15 years of comprehensive experience in customer service roles is essential.Company OverviewTaylor Internal Medicine Of Selma P is a dedicated internal medicine...


  • Montgomery, Alabama, United States TEKsystems Full time

    IT Support Specialist at TEKsystemsAre you prepared to contribute to a transformative initiative in the healthcare sector? We are currently in search of an IT Support Specialist for a specialized project at a Donor Center Facility. Your role will involve implementing cutting-edge hardware technology to enhance plasma testing and vaccination...


  • Montgomery, Alabama, United States HAWK INC Full time

    Job OverviewWe are seeking a dedicated Logistics Support Specialist to join our team at HAWK INC. This full-time position is ideal for individuals looking to contribute to a dynamic environment focused on foodservice equipment and supplies.Key ResponsibilitiesEfficiently load and unload delivery vehicles.Manage deliveries and run essential errands.Perform...


  • Montgomery, Alabama, United States SAIC Full time

    SAIC is in search of a dedicated Site Support Technical Specialist to enhance our Cloud One support operations on a 24/7 basis. The ideal candidate will be responsible for creating and managing Tier 1 and Tier 2 support tickets. Flexibility in scheduling is essential to accommodate varying call volumes. The Air Force Cloud One Program represents a...


  • Montgomery, Alabama, United States Auburn University at Montgomery Full time

    Position OverviewClassification TitleComputer Lab Support SpecialistJob SummaryThe Computer Lab Support Specialist plays a vital role in assisting users with various technological resources within the lab environment. This position is essential for maintaining a conducive learning atmosphere by ensuring that all equipment is functioning properly and that...


  • Montgomery, Alabama, United States SAIC Full time

    SAIC is in search of a dedicated Site Support Technical Specialist to enhance our Cloud One support operations on a 24/7 basis. The chosen candidate will be responsible for creating and managing Tier 1 and Tier 2 support tickets. Candidates must possess a flexible schedule to accommodate various shifts based on call volume. The Air Force Cloud One Program...


  • Montgomery, Alabama, United States SAIC Full time

    SAIC is in search of a dedicated Site Support Technical Specialist to enhance our Cloud One service desk operations, which operates around the clock. The chosen candidate will be responsible for generating and managing Tier 1 and Tier 2 support tickets. Candidates must possess a flexible schedule to accommodate various shifts based on call volume. The Air...


  • Montgomery, Alabama, United States Jackson Hospital Full time

    Position OverviewThe Patient Care Advocate plays a crucial role in managing and facilitating the bedside discharge medication delivery program for designated units and patients.Essential FunctionsReasonable accommodations may be made to assist individuals with disabilities in performing the core responsibilities of this role.QualificationsEducation and...


  • Montgomery, Alabama, United States Thomas Jefferson University Full time

    Department Overview Become a vital part of our team at Thomas Jefferson University as a Radiology Technician Support Specialist. We are dedicated to enhancing lives through our comprehensive healthcare services and are proud to be a leading institution in the region. Key Responsibilities As a Radiology Technician Support Specialist, your role will...


  • Montgomery, Alabama, United States V-Tech Solutions Full time

    Client Support Specialist - COMPETITIVE PAY Overview: V-Tech Solutions, Inc. is actively searching for enthusiastic and dedicated client support professionals to join our team. This role is designed for individuals who are passionate about delivering exceptional service and guidance to clients facing challenges with their accounts. Position Details: This is...


  • Montgomery, Alabama, United States Ensemble Health Partners Full time

    Position Overview:As a vital member of our team, the Patient Access Specialist plays a crucial role in ensuring seamless patient admissions and service delivery. This position is essential for maintaining the operational efficiency of our healthcare facility.Key Responsibilities:Accurately assign Medical Record Numbers (MRNs) and perform compliance checks...


  • Montgomery, Alabama, United States Cook's Pest Control, Inc. Full time

    Company OverviewCook's Pest Control, Inc. is a family-operated enterprise with a robust clientele of over 300,000 customers, employing more than 1,650 individuals across 37 locations. With a legacy spanning over 90 years, Cook's is recognized throughout the Southeast for its integrity, community engagement, and unwavering commitment to excellence. Given our...


  • Montgomery, Alabama, United States Urban Grow Group Full time

    About the RoleUrban Grow Group is seeking a highly skilled Behavioral Support Specialist to join our team. As a Behavioral Support Specialist, you will play a critical role in supporting individuals with behavioral challenges in a structured program.Key ResponsibilitiesBehavioral Intervention: Apply behavior intervention methods to support individuals in...


  • Montgomery, Alabama, United States Mullinax Ford Full time

    Job OverviewMullinax FordMullinax Ford is a reputable automotive dealership known for its commitment to employee well-being and exceptional customer service. We have established ourselves as a leader in the automotive sector across various regions.Position: Automotive Customer Service SpecialistWe are looking for an enthusiastic individual to become part of...