Administrative Coordinator

3 days ago

Miami FL USA, United States FS-Curtis Full time
Job Summary

This role provides administrative support to the Service department, focusing on the coordination, monitoring, and improvement of field service activities. The successful candidate will oversee and process Service Technician time jobs, handle logistics for training programs, warranty claims, returns, and assist in payment collection.

Key Responsibilities
  • Scheduling and Coordination: Schedule service personnel for field assignments, coordinate logistics, and ensure timely completion of tasks.
  • Warranty Claims: Process warranty claims from distributors, review for accuracy, and ensure proper justification.
  • Returned Material: Coordinate the disposition of returned material, ensuring timely processing and expediting as needed.
  • Training Programs: Handle logistics associated with training programs.
  • Payment Collection: Assist in the collection of payments.
  • Administrative Tasks: Perform required administrative tasks, prepare reports, and correspondence.
  • Work Environment: Maintain a safe and clean working environment.
Supervisory Responsibilities

This role has no supervisory responsibility.

Skills and Expertise
  • Customer Satisfaction: Strong understanding of creating highly satisfied customers.
  • Excellence and Standards: Firm commitment to excellence and high standards.
  • Communication: Strong verbal and written communication skills, including listening and clear information sharing.
  • Interpersonal Skills: Interpersonal savvy, able to collaborate and work closely with other departments and leadership.
  • Organization and Time Management: Detail-oriented, highly organized, and able to prioritize duties and responsibilities.
  • Problem Resolution: Excellent problem resolution and consultative skills.
  • Safety and Compliance: Ability to follow established policies and procedures with a safety-first attitude.
  • Technical Skills: Proficient with Microsoft Office 365 software; SAP experience preferred.

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