Front Office Manager

4 days ago

North Miami Beach, Florida, United States Colwen Hotels Full time
Front Office Manager Job Description

Colwen Hotels is seeking a highly skilled and experienced Front Office Manager to lead our Front Desk and Night Audit teams. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and driving associate satisfaction.

Key Responsibilities:
  • Guest Services: Ensure that all guests receive a warm and welcoming experience, with prompt and efficient check-in and check-out processes.
  • Team Leadership: Supervise and develop the skills of your team members, providing coaching and mentoring to ensure they meet and exceed business and guest expectations.
  • Operations Management: Manage the day-to-day operations of the Front Office, including staffing, inventory, and budgeting.
  • Communication: Maintain open and collaborative relationships with direct reports and team members, ensuring that everyone is treated with dignity and respect.
  • Problem-Solving: Proactively address guest issues and lead by example, setting a positive tone for the team.
Requirements:
  • Education: Two-year college degree or equivalent hospitality experience.
  • Experience: At least one year of Front Desk supervisory experience.
  • Skills: Excellent verbal and written communication skills, reliable with ability to multi-task and work under pressure.
  • Leadership: Strong supervisory and leadership skills, with the ability to motivate and develop team members.
Benefits:
  • Medical Insurance: Company-funded HRA.
  • Dental Insurance: Comprehensive coverage.
  • Vision Insurance: Wide range of options.
  • Paid Time Off: Generous programs.
  • Employee Assistance Program: Confidential support.
  • 401K Plan: Traditional and Roth options with employer match.
  • Hotel Discount Travel Program: Exclusive discounts for associates and family.
  • Training and Development Programs: Opportunities for growth and advancement.

Colwen Hotels is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment.

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