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Front Office Supervisor

2 months ago


Miami Beach, Florida, United States Altair Bay Harbor Hotel Miami Full time
Job Title: Front Office Supervisor

At Altair Bay Harbor Hotel Miami, we are seeking a highly skilled and experienced Front Office Supervisor to join our team. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:
  • Guest Service: Greet and welcome guests, respond to inquiries, and resolve any issues in a timely and professional manner.
  • Front Desk Operations: Manage the front desk, including check-in, check-out, and room assignments, ensuring accuracy and efficiency.
  • Team Leadership: Supervise and train front desk staff, providing guidance and support to ensure excellent service delivery.
  • Communication: Maintain effective communication with guests, staff, and management, ensuring seamless coordination and problem-solving.
  • Administrative Tasks: Perform administrative duties, such as data entry, reporting, and record-keeping, to ensure accurate and up-to-date information.
Requirements:
  • Education: High school diploma or equivalent required; college coursework in hospitality or a related field preferred.
  • Experience: 1-2 years of experience in a hotel front office or customer service role, with a proven track record of excellent service delivery.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Certifications: Familiarity with hotel software and systems, with a willingness to learn and adapt to new technologies.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.