Front Office Manager
2 days ago
About the Role:
We're seeking a highly skilled and experienced Front Office Supervisor to lead our Front Office operations at the Kimpton Surfcomber Hotel. As a key member of our team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of customer satisfaction.
Key Responsibilities:
- Lead all aspects of Front Office operations, including guest service, check-in and check-out processes, and room assignments.
- Provide timely and courteous service to all guests, ensuring their needs are met and exceeded.
- Assist guests with special requests, such as room changes or amenities.
- Ensure all Front Desk staff are properly trained and equipped to handle guest inquiries and requests.
- Monitor and maintain accurate records of guest stays, including check-in and check-out times, room assignments, and special requests.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Conduct regular audits to ensure compliance with hotel policies and procedures.
- Develop and implement strategies to improve guest satisfaction and loyalty.
Requirements:
- 2 years of experience in a Front Office or hospitality role.
- High School Diploma or equivalent required.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Strong problem-solving and conflict resolution skills.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
About Us:
Kimpton Hotels & Restaurants is a boutique hotel chain that prides itself on its unique and personalized approach to hospitality. We're committed to creating a culture that reflects the diversity of our guests and employees, and we welcome individuals from all backgrounds to join our team.
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