Technical Support Specialist

2 weeks ago

Washington, United States Allyon Full time

Overview:

Allyon, Inc.

is a reputable provider of IT and Healthcare Services, dedicated to assisting skilled professionals in reaching their career aspirations while simultaneously aiding our clients in assembling exceptional teams.

If you are considering becoming a part of the Allyon Team, we encourage you to submit your resume for evaluation today.

Position:

Technical Support Specialist

Location:

Washington, DC

Responsibilities:

  • The selected candidates will be responsible for configuring and troubleshooting Commercial off-the-shelf (COTS) software.

Supported Devices:
PCs, MACs, mobile devices including smartphones, tablets, printers, and multifunction devices.

  • Candidates should have an intermediate to advanced understanding of various Windows, MAC, iOS, and Android operating systems, along with foundational knowledge of physical, network, and application layers, including tools such as TCP/IP protocol commands for issue resolution.

Essential Qualifications:

  • Ability to obtain and maintain a Public Trust Clearance.
  • Experience interacting with executive-level clients and management.
  • Exceptional customer service abilities.
  • Capability to thrive in a fast-paced environment and meet demanding deadlines.
  • Proven communication skills and professional telephone etiquette.
  • Strong analytical skills with experience collaborating with users to resolve issues and gather new business requirements.
  • Minimum of one (1) year experience with MAC OS.
  • At least one (1) year experience supporting clients via remote access software.
  • Familiarity with Cisco AnyConnect.
  • Minimum of one (1) year experience with remote connectivity support (VPN).
  • Three (3) years of experience in Active Directory User & Account Administration.
  • Three (3) years of experience in a Technical Support environment.
  • Three (3) years of experience with Microsoft Windows 10 and Office 365 applications.
  • Three (3) years of experience supporting mobile operating systems, such as iOS and Android.
  • Three (3) years of experience with Microsoft Office 365 Pro Plus, SharePoint, and Exchange Online.
  • Three (3) years of experience using a ticketing system for customer support (e.g., ServiceNow, Remedy, or similar).
  • Experience with MS Teams.

Additional Information:

  • ITIL certification is preferred but not mandatory.
  • MCP Office 365 Certification is preferred but not mandatory.
  • Experience with Remote SecureID console is preferred but not mandatory.
  • Experience with Mobile Device Management Console (e.g., AirWatch, Apple Business Manager) is preferred but not mandatory.

Benefits:

  • Competitive compensation and benefits package.
  • 401k eligibility after six months, including company matching.
Allyon, Inc.

is an equal opportunity employer, and all employment terms are without regard to race, color, religion, sex, national origin, age, disability, or genetics.

Allyon, Inc. adheres to applicable state and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions.

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