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Technical Support Specialist

2 months ago

Washington, Washington, D.C., United States AHU Technologies Inc Full time
Helpdesk Specialist Journeyman at AHU Technologies Inc

Company: AHU Technologies Inc

Location: Remote

Position Overview:
We are looking for a dedicated Helpdesk Specialist Journeyman to enhance our support team. This role is essential for addressing and resolving technical challenges faced by our clients. Your expertise will ensure smooth operations and high customer satisfaction.

Core Responsibilities:
  • Engage with users to identify and troubleshoot technical issues
  • Oversee help desk activities and manage customer inquiries
  • Deliver comprehensive end-user support and resolve technical difficulties
  • Maintain records of technical issues and their resolutions
  • Suggest enhancements to systems for better efficiency
  • Conduct routine maintenance and administrative duties
Required Skills and Qualifications:
  • Bachelor's degree in Information Technology or a related discipline
  • At least 6 years of experience in hardware and software configuration
  • Expertise in desktop operating systems and endpoint management solutions
  • Excellent customer service and organizational skills
  • Microsoft Certified Professional (MCP) certification
  • Familiarity with ServiceNow or equivalent IT service management tools
  • Proficient in diagnosing hardware and software challenges
  • Ability to convey technical information to non-technical audiences
  • Knowledge of Microsoft Office applications