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Technical Support Specialist

2 months ago

Washington, Washington, D.C., United States AHU Technologies Inc Full time
Job Overview

AHU Technologies Inc is seeking a skilled Technical Support Specialist to enhance our Client Technical Support team. The ideal candidate will possess 6-10 years of relevant experience and will be responsible for diagnosing and resolving technical issues through effective communication with users.


Key Responsibilities:
  • Address and troubleshoot technical problems by engaging with users.
  • Ensure a systematic approach to problem management, including identification, research, isolation, resolution, and follow-up.
  • Oversee help desk operations and act as the primary contact for customer inquiries.
  • Provide assistance to end users across a variety of technical issues.
  • Identify, investigate, and resolve technical challenges.
  • Respond to requests for technical support via various communication channels.
  • Document, track, and monitor issues to guarantee timely resolutions.
  • Deliver second-tier support for PC, server, or mainframe applications and hardware.
  • Collaborate with network services and software engineering teams to restore service and address core issues.
  • Simulate user problems to troubleshoot operational difficulties.
  • Recommend system modifications to minimize user challenges.

Required Skills and Qualifications:
  • 6-10 years of experience in installing and configuring system hardware and software in a corporate environment.
  • Proficient in applying operating system patches and upgrades.
  • Expertise in supporting desktop operating systems, including Windows 10 and Mac OSX.
  • Bachelor's degree in Information Technology or a related field, or equivalent professional experience.
  • Experience with endpoint management tools for remote support.
  • Strong customer service abilities.
  • Experience providing administrative support in an IT setting.
  • Excellent time management and organizational skills.
  • Microsoft Certifications, such as MCP, are preferred.
  • Familiarity with IT service management platforms, such as ServiceNow, is advantageous.
  • Expertise in troubleshooting hardware and complex software issues.
  • Ability to convey complex technology concepts to non-technical users.
  • Knowledge of Microsoft Office Suite (Office 2010+ and Office 365).

Join us at AHU Technologies Inc, where your expertise will contribute to delivering exceptional technical support and enhancing user satisfaction.