Product Support Specialist
4 days ago
We are seeking a highly skilled Product Support Engineer to join our Airside Product Support team at Trane Technologies. As a key member of our team, you will play a critical role in enabling the sales of Airside products through cross-functional knowledge sharing, complex problem-solving, and innovative decision-making.
Key Responsibilities- Act as a trusted partner with Trane account managers and Airside Product Growth Team (PGT) to provide technical and application knowledge of Airside products.
- Serve as a subject matter expert through technical and application knowledge of Airside products, continually advancing this knowledge through personal development goals.
- Collaborate with internal or external customers in the areas of technical Airside equipment understanding and systems application, customer specification, bill of materials review, and pricing questions.
- Support testing and improvement of our equipment selection system, Trane Select Assist.
- Engage in customer visit process at Columbia facility, including direct support or host duties for assigned visits.
- Partner with Sr. Product Support Team Members and Product Management team to deliver sales channel training during structured training programs, in support of Airside strategies, and in conjunction with sales office requests.
- Provide voice of customer to support Airside portfolio strategies, including new product development (NPD), top line margin expansion (TLME), and Value Analysis/ Value Engineering (VAVE) projects.
- Support commercialization efforts for new or modified product launches as needed.
- Leverage Lean thinking and project management skills to support team continuous improvement journey.
- Bachelor's degree in engineering or another related technical field.
- One to two years of experience within industrial or manufacturing sector preferred, with experience in product management, engineering, marketing/sales, field support, or manufacturing operations.
- Tactful and assertive leadership skills to effectively interact with the field (account managers, sales assistants, customers).
- Effective and clear decision-maker in time-sensitive situations.
- Ability to recognize developing situations to react and diffuse potential problems.
- Solid organization skills and flexibility to handle a variety of tasks and projects.
- Knowledge of HVAC, or similar products, is beneficial but not required, with product training provided as part of onboarding process.
- Ability to travel up to 10%.
We are a world leader in creating comfortable, sustainable, and efficient environments. Our mission is to put the planet first and make a better future for all. We offer competitive compensation and comprehensive benefits and programs, and we are an equal opportunity employer, committed to diversity and inclusion.
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