Service Support Specialist

2 months ago


Columbia, South Carolina, United States De Lacy Executive Recruitment North America Full time


De Lacy Executive Recruitment North America is seeking to appoint a Service Support Specialist to cover the regions of North Carolina, South Carolina, NE Georgia, and Eastern Tennessee.

The Service Support Specialist plays a crucial role in assisting dealers within a designated area by addressing and resolving post-sale service challenges related to products.

This position requires the candidate to reside within one of the specified states in the service area.

KEY RESPONSIBILITIES:
• Address customer service inquiries with promptness and efficiency
• Gain a comprehensive understanding of the product range and associated service requirements
• Act as the primary after-sales service representative for dealers and clients in the designated territory
• Engage in face-to-face interactions or respond to calls and inquiries regarding after-sales service, components, product applications, or usage
• Deliver training sessions aimed at enhancing the skills of dealer personnel
• Collaborate with the Territory Manager to support sales initiatives and objectives within the region
• Assist in the introduction of new products and provide insights on market trends
• Maintain regular communication with dealership service management on a quarterly basis
• Conduct evaluations of assigned products under development within the designated area

QUALIFICATIONS:


• An Associate or Bachelor's degree in Agricultural Mechanics or Agricultural Engineering Technology is preferred
• Proficiency in mechanics, electronics, hydraulics, welding, and torch cutting
• Strong communication skills to effectively engage with dealers, customers, and colleagues to share information and resolve issues
• A valid driver's license is required
Interested candidates are encouraged to submit an application package for consideration.



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