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Helpdesk Support Specialist

2 months ago

Columbia, South Carolina, United States Focused HR Solutions Full time
Job Summary

Focused HR Solutions is seeking a highly skilled Helpdesk Support Specialist to join our team. As a Helpdesk Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting issues, and ensuring that our IT systems are running smoothly.

Key Responsibilities
  • Technical Support: Provide technical support to clients via phone, email, or in-person, resolving issues and answering questions related to our IT systems.
  • Troubleshooting: Troubleshoot technical issues, identify root causes, and implement solutions to prevent future problems.
  • IT System Maintenance: Ensure that our IT systems are running smoothly, including hardware, software, and network infrastructure.
  • Documentation: Maintain accurate and up-to-date documentation of technical issues, resolutions, and system configurations.
Requirements
  • Technical Skills: Proficiency in Windows and Office products, as well as experience with technical troubleshooting and problem-solving.
  • Communication Skills: Excellent communication and customer service skills, with the ability to effectively communicate technical information to non-technical clients.
  • Education and Experience: Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience.
Preferred Qualifications
  • IT Certifications: A+, Network+, or other similar certifications.
  • Experience with Information Security Frameworks: Experience with information security frameworks or programs, such as ISO 27001 or NIST.