Application Performance Management Lead
6 days ago
Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS) is dedicated to driving digital transformation by modernizing infrastructure and workplaces across all layers. We help customers adapt to the constantly evolving needs of the digital era by achieving cloud-driven modernization and workplace and operational transformation in a secure environment.
Job SummaryWe are seeking a skilled Application Performance Management Lead to join our team. As a key member of our CIS Practice, you will be responsible for handling customer-facing issues, resolving customer complaints, and ensuring customers are informed about incidents and their resolution. You will also make pitches with customers promptly and empathetically, manage customer expectations, and work closely with other team members to address customer issues.
Responsibilities- Handle customer-facing issues and resolve customer complaints
- Ensure customers are informed about incidents and their resolution
- Make pitches with customers promptly and empathetically
- Manage customer expectations
- Work closely with other team members to address customer issues
We offer a range of benefits, including:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- Long-term/Short-term Disability
- Employee Stock Purchase Plan
- Eligibility for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans
Cognizant is an equal opportunity employer. We are committed to creating an inclusive and diverse work environment where all employees feel valued and respected. We believe that our differences are our strength and that our unique perspectives and experiences make us a better company.
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