Application Manager

2 weeks ago

Columbus, Ohio, United States The Hartford Full time
Staff Reliability Engineer

We're committed to making a difference and are proud to be an insurance company that goes beyond coverages and policies.

Key Responsibilities
  • Ensure application availability and quality of service
  • Manage application health, including impacts from changes introduced by development, maintenance infrastructure, and configuration impacts
  • Communicate business impacts for production issues
  • Ensure business SLA adherence and support OLA adherence
  • Manage Applications Life Cycle Management (Technology Currency and Application sun-setting) and Information Life Cycle Management (Data Purging, Compliance retention)
  • Ensure applications adhere to technology and business roadmaps
  • Develop options and alternatives to maximize investments
  • Ensure a proper Disaster recovery solution is in place
  • Manage compliance initiatives such as PII, SOX, PCI, and DATP
  • Remediate and remove all production incidents impacting the application
  • Drive year-over-year incident reduction, faster mean time to resolve, improve asset currency, and reduce per unit support costs
  • Update knowledge base matrices and documentation on the app
  • Manage Archer – Risk & Compliance
  • Validate code repositories
  • Manage DATP, code scan analysis, and remediation of vulnerabilities
  • Manage Disaster recovery, patch upgrades, and application upgrades
  • Manage SOX audits and validation ownership
  • Manage Release planning and sign-off
  • Manage Critical incident management
  • Manage Vendor resource onboard/off-boarding management
  • Manage Reverse demand Events ownership
  • Manage DEAC's and Cyber events management
  • Manage CAB meetings and PlanIT updates
  • Manage RBAC approvals and SME/Troubleshooting
  • Manage Business Relationships
  • Manage Business account manager
  • Ensure priority maintenance and enhancement business needs are met, partnering with the business in demand management, prioritization, and the Maintenance governance process
  • Ensure communication occurs for all relevant activities, outages, or impacts
  • Understand business partner's goals and provide consultative advice to achieve those goals, including the development of options that provide innovative solutions
  • Support business case development for significant enhancement requests, including projects when required
  • Partner with the business, the IT Delivery Leads, and architecture to define the business strategy and with the IT Delivery Leads to translate that strategy to the corresponding technology strategy
  • Continually engage with Value Streams as a Stakeholder
  • Continually look for opportunities to increase customer satisfaction and deepen business relationship
  • Manage Technical application management and Asset Integrity
  • Oversight of asset integrity
  • Capacity planning of the environments
  • Support simplification and rationalization efforts
  • Accountability for ensuring asset currency needs is met as part of Technology Maintenance Planning
  • Manage Maintenance Delivery
  • Delivery of non-discretionary & discretionary maintenance per business priorities and objectives
  • Manage appropriate staffing/sourcing mix, and within the sourcing mix the right shape for on-shore/off-shore
  • Ensure coordination with Invest/Project Delivery, including any knowledge transfer activities required
  • Manage Release Management
  • Ensure application readiness for release
  • Participate in Pre and Post release meetings
  • Manage Vendor Management for production support and maintenance
  • Responsible for SLA & KPI reporting, monitoring, management, and escalation
  • Plan, monitor, and manage sourcing capacity based on business demand
  • Maintain sourcing partner relationships, assuring teams work in a cohesive manner
  • Be knowledgeable of and execute to our multi-year sourcing production support & maintenance contracts and any contract changes
  • Manage vendor to enterprise improvement, productivity, and quality goals
  • Ensure vendor adheres to contractual obligations
Qualifications

• Degree in Computer Science or related discipline with a minimum of 5 to 7 years of work experience in IT systems operations and application development.

• Preferably some experience in an SRE role.

• Good Software engineering skills preferably with experience in Java, Pega, Identity and Access Management products, and Front-End technologies like Angular etc.

• Understanding of Linux system internals, familiar with the TCP or IP stack, network routing, and load balancing.

• Command of Observability tools such as DynaTrace, SumoLogic, TrueSight, CloudWatch, automation tools such as Ansible, and CI or CD pipeline tools such as Jenkins, UDeploy, SonarQube, AppScan, Nexis.

• Approach troubleshooting systematically and have a deep sense of ownership for whatever you work on.

• Design and development skills extend to service design patterns, APIs, UI/UX frameworks.

• Ability to root cause sources of instability in a high traffic, distributed system.

• Understanding of large-scale complex systems from a reliability perspective.

• Experience with cloud technologies and any certificates like AWS Certified DevOps Engineer, AWS Certified Developer, Microsoft Certified Azure DevOps Engineer, Microsoft Certified Azure Developer, Certified Kubernetes Administrator, Certified Kubernetes Application Developer a plus.

• Strong relationship building skills

• Exceptional Communication skills - written and verbal

• Excellent presentation skills and ability to formulate ideas for presentation to upper management

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