Community Engagement Specialist
2 weeks ago
DEPARTMENT FUNCTION
The Thresholds Homeless Outreach Program (HOP) has been dedicated to providing proactive outreach, connecting individuals to essential primary and psychiatric care, and facilitating resource referrals for those facing homelessness and serious mental health challenges since 1989. Our initiative employs licensed clinical social workers who engage with individuals in various environments, including streets and shelters. We proudly serve as Chicago's only comprehensive mental health outreach program for the homeless, aiming to assist individuals with mental illnesses in transitioning from homelessness to recovery and stability.
JOB SUMMARY
The Street Outreach & Engagement Specialist (CTA) will collaborate within a team to connect with unhoused individuals on CTA platforms and nearby areas, particularly those experiencing severe mental health issues. The role involves assessing needs and providing linkage services to housing, benefits, treatment, advocacy, and other essential resources. Additionally, the Specialist will create and implement a member-driven service plan in partnership with the outreach team to achieve set objectives.
KEY RESPONSIBILITIES
- Conducts street outreach, case management, job support, crisis intervention, and psycho-social rehabilitation services within the community.
- Evaluates service needs, explores current resources, and offers treatment recommendations.
- Collaborates with members to establish goals and develop personalized service plans, fostering self-advocacy.
- Assists members in connecting with additional service providers, including Social Security, medical professionals, and housing authorities.
- Oversees self-administration of medication.
- Maintains accurate and timely documentation of services provided.
- May provide transportation for program members using a Thresholds vehicle or personal vehicle.
QUALIFICATIONS
- Employs a member-centered approach, demonstrating strong engagement techniques, empathy, and patience.
- Utilizes trauma-informed care and harm reduction strategies.
- Ability to work effectively with diverse populations in various settings.
- Exhibits strong interpersonal skills and a collaborative team spirit.
- Possesses strong advocacy skills and adaptability.
- Demonstrates culturally competent engagement techniques.
REQUIREMENTS
- Availability to work Monday-Friday, 4:00pm-12:30am.
- Must be at least 21 years of age.
- Bachelor's degree preferred.
- Previous outreach experience is advantageous.
- Lived experience is a plus.
- A valid driver's license is required.
BENEFITS:
- Competitive Compensation - $24.25 per hour / $49,400 - $50,440 annually
- Generous Paid Time Off Policy (Vacation, Sick, and Personal Days)
- Four Medical Insurance Options
- Dental and Vision Insurance
- 403(b) Plan with 3% Employer Match
- Mileage Reimbursement
- Public Service Loan Forgiveness Program
- Free Supervision for Clinical Licensure (LSW, LCSW, LPC, LCPC)
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