Community Engagement Specialist
2 weeks ago
DEPARTMENT FUNCTION
The Thresholds Homeless Outreach Program (HOP) has been dedicated to providing proactive outreach, connecting individuals to essential healthcare services, and facilitating resource referrals for those facing homelessness and serious mental health challenges since its inception in 1989. Our program employs licensed clinical social workers who engage with individuals in various environments, including streets and shelters, ensuring that we reach those in need. As Chicago's sole citywide mental health outreach initiative for the homeless, our primary mission is straightforward: to assist individuals living with mental health conditions in transitioning off the streets and embarking on their recovery journeys. We believe in the importance of delivering our services directly to those who require them.
JOB SUMMARY
The Street Outreach & Engagement Specialist will collaborate within a dedicated team to reach out to and engage individuals experiencing homelessness on public transportation platforms and nearby areas, particularly those suffering from severe mental health issues. This role involves assessing needs and providing access to housing, benefits, treatment, advocacy, and other essential services. Furthermore, the Specialist will work alongside members and the outreach team to create and implement personalized service plans aimed at achieving specific goals.
KEY RESPONSIBILITIES
- Conducts outreach in the community, offering case management, job support, crisis intervention, and psycho-social rehabilitation services.
- Evaluates service needs, explores available resources, and recommends appropriate treatment options.
- Collaborates with members to set goals and develop tailored service plans, promoting self-advocacy.
- Facilitates connections for members with various service providers, including Social Security, healthcare professionals, and housing authorities.
- Oversees the self-administration of medication.
- Ensures accurate and timely documentation of services provided.
- May provide transportation for program members using an agency vehicle or personal vehicle.
QUALIFICATIONS
- Demonstrated ability to engage with members using a person-centered approach, characterized by empathy and patience.
- Experience with trauma-informed care and harm reduction strategies.
- Ability to work effectively with diverse populations in various environments.
- Strong interpersonal skills and a collaborative team-oriented mindset.
- Proficient advocacy skills and adaptability.
- Utilizes culturally sensitive engagement techniques.
REQUIREMENTS
- Availability to work Monday-Friday, 4:00pm-12:30am.
- Minimum age of 21 years.
- Bachelor's degree is preferred.
- Previous experience in outreach is advantageous.
- Lived experience with homelessness or mental health issues is a plus.
- A valid driver's license is required.
BENEFITS
- Competitive Compensation - $24.25 per hour / $49,400 - $50,440 annually
- Generous Paid Time Off Policy (including Vacation, Sick, and Personal Days)
- Four Medical Insurance Options
- Dental and Vision Insurance
- 403(b) Plan with 3% Employer Match
- Mileage Reimbursement
- Public Service Loan Forgiveness Program
- Free Supervision for Clinical Licensure (LSW, LCSW, LPC, LCPC)
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