Customer Service Manager

5 days ago


San Jose, California, United States Pakio, Inc Full time
Job Description

Pakio, Inc is seeking a highly skilled and motivated Customer Support Lead to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Customer Service: Provide timely and effective support to customers through various channels, including phone, email, and in-person interactions.
  • Problem-Solving: Analyze and resolve customer complaints and issues in a professional and courteous manner.
  • Communication: Develop and maintain strong relationships with customers through regular communication and follow-up.
  • Team Collaboration: Work closely with the sales team to ensure seamless customer service and support.
  • Training and Development: Participate in ongoing training and development to stay up-to-date on industry trends and best practices.

Requirements:

  • Excellent Communication Skills: Ability to effectively communicate with customers and team members.
  • Problem-Solving Skills: Ability to analyze and resolve customer complaints and issues.
  • Time Management: Ability to manage multiple customer interactions and prioritize tasks effectively.
  • Teamwork: Ability to work collaboratively with the sales team to achieve customer service goals.

About Pakio, Inc:

Pakio, Inc is a dynamic and innovative company dedicated to providing exceptional customer service and support. We are committed to fostering a positive and inclusive work environment that values diversity and teamwork.



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