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Visitor Services Lead

2 months ago

San Jose, California, United States The Tech Interactive Full time
Job Summary

The Tech Interactive is seeking a highly motivated and customer-focused professional to oversee the daily operations of our front-line management support team. As a key member of our team, you will play a vital role in ensuring exceptional guest experiences.

Key Responsibilities
  • Assist supervisors with daily operational tasks, including break management and floor supervision.
  • Conduct daily operations, training, reporting, and coaching to promote outstanding customer service.
  • Coach and develop team members to use initiative and enthusiasm to engage customers and promote sales.
  • Help resolve guest issues and utilize visitor services management as appropriate.
  • Perform and oversee visitor services functions, including general and group admissions, IMAX Theater, and The Tech Store, according to established procedures and policies.
  • Perform IMAX projectionist duties and support pre-show guest entrance into IMAX.
  • Stay knowledgeable about The Tech Interactive, IMAX, programs, and exhibits to promote events and encourage membership sales.
  • Perform and delegate general housekeeping to maintain the appearance of the front of the house and the IMAX Theater.
Requirements and Skills
  • Minimum 6 months of work experience at The Tech Interactive in a related position.
  • Ability to work in a public setting with high guest interaction.
  • Proven ability to work effectively in a team environment, set and meet goals, and manage projects to completion with minimal supervision.
  • Prior experience leading a team is preferred.
  • Excellent oral and written communication skills, as well as professional phone etiquette.
  • Detail-oriented.
  • Computer literate (Microsoft Windows, Microsoft Office, Google Suite, internet).
  • One or more years of retail, sales, museum, and/or customer service experience is preferred.
Working Conditions and Schedule
  • This is an on-site role.
  • At least one weekend shift per week is required.
  • Flexible availability, including weekdays, weekends, evenings, and holidays.
  • Significant periods of standing and walking within an assigned space.
  • Significant periods of time in both indoor and outdoor environments.
  • Frequently moving objects up to 35 lbs.