Consumer Loan Specialist

2 weeks ago


Knoxville, Tennessee, United States ORNL Federal Credit Union Full time
Position Overview:
As a key member of our financial institution, you will be responsible for executing approved consumer loan origination, funding, and associated tasks across various channels including indirect, direct, and remote consumer loans.

Key Responsibilities:
- Act as a crucial link between indirect loan dealers, branches, members, and the underwriting team, focusing on service excellence and promoting credit union offerings.
- Provide expert guidance on consumer loan products, addressing member inquiries and cross-selling additional credit union services.
- Resolve loan-related issues and direct members to the appropriate departments, fostering teamwork and collaboration.

Essential Duties:
- Assist members and prospective clients with their loan applications and requests.
- Support dealers with their indirect lending processing requirements.
- Process consumer loan applications, originating loans through phone interactions, indirect lending, and online platforms.
- Evaluate and make decisions on online membership applications.
- Communicate loan and membership decisions to indirect loan dealers and members, detailing rates, terms, and any conditions.
- Ensure that all loan funding and documentation is handled accurately and promptly, strengthening relationships with our local dealer network and members.
- Collaborate with members, colleagues, and dealer representatives to resolve inquiries and provide assistance.
- Analyze credit reports to identify opportunities for cross-selling or pre-approvals, offering additional financial solutions to existing members.
- Perform other job-related tasks as assigned.

Qualifications:
- Minimum of one year of experience in a financial institution is required.

Education:
- High school diploma or GED is mandatory.

Required Skills:
- Proficiency in Microsoft Office and Google Workspace.
- Strong organizational and analytical skills with meticulous attention to detail.
- Ability to communicate effectively and professionally across all organizational levels.
- Excellent written and verbal communication skills, including business writing proficiency.
- Competence in calculating rates, ratios, and percentages.
- Ability to identify problems, gather data, establish facts, and draw conclusions while navigating various variables.

Equal Opportunity Employer:
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. We do not discriminate against any employee or applicant based on their inquiries about compensation or other employment conditions.

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