Telephonic Client Support Representative

1 week ago


Charleston, South Carolina, United States Marin, Barrett, and Murphy Law Firm Full time
Virtual Call Reception Specialist

We are seeking a committed and skilled Virtual Call Reception Specialist to become a part of our team at Marin, Barrett, and Murphy Law Firm. Our firm is dedicated to personal injury, mass tort, and criminal defense cases, recognized for delivering outstanding service to our clients.

Key Responsibilities:
  • Professionally manage and direct incoming calls from clients with compassion and understanding.
  • Offer precise information and support to clients regarding their legal matters.
  • Uphold client confidentiality and manage sensitive information in accordance with legal standards.
  • Accurately document and communicate messages to the legal team.
  • Ensure high levels of client satisfaction by promptly addressing inquiries and concerns.
  • Assist with general administrative duties to support the legal team.
Qualifications:
  • Prior experience in customer service within the legal, medical, or insurance sectors is preferred.
  • Familiarity with regulations and the management of medical information.
  • Demonstrated ability to thrive in a remote work environment with a well-equipped home office.
  • Excellent communication and organizational abilities.
  • Capability to manage high call volumes in a dynamic setting.
  • Proficiency in office software and telecommunication systems.
Requirements:
  • Stable internet connection and a professional working environment.
  • Availability during designated hours, Monday through Friday.
  • Capacity to deliver exceptional customer service while maintaining confidentiality.
Benefits:

Employment Type: Full-time
Salary: $18-20/hour
Hours: 40 per week
Working Hours: Monday - Friday
Breaks: Lunch and two breaks
Benefits: Paid vacation, health insurance, 401k match

Join us at Marin, Barrett, and Murphy Law Firm and be part of a nurturing and collaborative team. As a Virtual Call Reception Specialist, you will play a vital role in our dedication to outstanding client service. We provide competitive compensation, comprehensive benefits, and opportunities for professional advancement.

We are an equal opportunity employer, fostering diversity and inclusivity for all team members.



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