Client Support Representative
2 weeks ago
Terminix Service Inc is looking to enhance our office team with a dedicated full-time Customer Care Specialist. This role is essential in ensuring our clients receive exceptional service and support.
Key Responsibilities:
- Engage with customers effectively, addressing their needs and providing solutions to ensure a pest-free environment.
- Maintain a balanced work schedule that allows for personal time with family and friends.
- Handle challenging situations with composure, ensuring customer satisfaction even in difficult circumstances.
- Demonstrate a willingness to learn and grow within the company.
What We Offer:
- Standard working hours are from 8 am to 5 pm, Monday through Friday, with a starting pay of $15.75 per hour, plus competitive commission opportunities.
- Comprehensive health benefits package, including medical, dental, and vision coverage, along with a flexible spending account, life insurance, paid holidays, and a 401k plan with matching contributions after six months.
- Training begins on your first day, with hands-on orientation at our corporate office, including meals provided at no cost to you.
- Opportunities for educational scholarships for dependents and clear paths for career advancement.
About Terminix Service, Inc.
Founded in 1947 and family-owned, Terminix Service, Inc. operates from Columbia, SC, providing top-notch pest control services across multiple regions. We pride ourselves on being a blend of a family business and a large corporation, recognized among the top pest control companies in the nation. Our leadership is rooted in family values, and we prioritize investing in our employees and the communities we serve.
A Day in the Role:
As a Customer Care Specialist, your daily focus will be on delivering outstanding customer service and ensuring the smooth operation of our office. Your main tasks will include:
- Managing a high volume of inbound and outbound calls.
- Building and maintaining customer relationships to enhance retention and attract new clients.
- Promoting brand loyalty and awareness.
- Overseeing account management to prevent customer loss.
- Communicating effectively about our services and products to assist customers.
- Providing solutions tailored to customer needs and resolving pest-related issues.
- Handling administrative tasks such as bank deposits and scheduling appointments.
Qualifications:
- Experience in a call center or customer service environment.
- Proven sales skills.
- Ability to engage customers with knowledgeable discussions about services.
- Capability to upsell additional services.
- Strong problem-solving skills and the ability to manage difficult situations.
- A valid driver's license is required.
If you believe you are a suitable candidate for the Customer Care Specialist position, we encourage you to explore this opportunity further.
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