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Client Support Specialist

2 months ago

North Charleston, South Carolina, United States LGC Group Full time
Job Overview

Company Overview:
LGC is a prominent global provider of life science tools, delivering essential components and solutions in high-growth sectors within human healthcare and applied markets. Our extensive product range includes critical tools for genomic analysis and quality assurance, which are integral to our customers' workflows and are recognized for their exceptional performance and quality.

Our products are vital in customer processes from research discovery to commercial production, empowering clients to introduce new diagnostics and therapies, advance research and development, enhance food production, and consistently monitor and improve the quality of food, environmental conditions, and consumer goods.

With over 175 years of scientific expertise, LGC has established a robust product portfolio and cultivated strong relationships with customers, industry partners, and the global scientific community. Join us in our mission of Science for a Safer World.

Position Summary:
The role of the Customer Service Representative is crucial in ensuring exceptional customer service through efficient and precise order processing, effective communication, and collaboration with various departments to address inquiries. This position serves as the initial point of contact for customers regarding general inquiries such as pricing, product details, and scheduling. Building and nurturing business relationships with clients through prompt and accurate service is essential for fostering customer loyalty.

Key Responsibilities:

  • Respond swiftly to customer inquiries
  • Accurately enter customer orders into the database
  • Provide comprehensive product and service information to customers
  • Promote additional products and services
  • Assist the shipping team with order picking and verification
  • Demonstrate LGC's core values consistently
  • Perform additional duties as required

Qualifications:

  • High school diploma or equivalent
  • Associate or Bachelor of Science degree is advantageous
  • Highly organized with strong attention to detail
  • Basic mathematical skills
  • Proficient in computer applications, particularly MS Office and MS Outlook
  • Familiarity with environmental laboratory methods is a plus
  • Excellent time management abilities
  • Strong verbal communication skills and meticulous attention to detail

What We Offer:
We provide competitive compensation along with a robust bonus program, comprehensive medical, dental, and vision benefits for employees and their dependents, flexible work options, and a supportive work environment.

Our Core Values:
We are committed to PASSION, CURIOSITY, INTEGRITY, BRILLIANCE, and RESPECT.

Equal Opportunity Employer:
LGC is dedicated to ensuring that every job applicant and employee is valued for their unique talents, regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital status, pregnancy, or belief. Our hiring and selection processes are conducted without bias.