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Client Relations Specialist

2 months ago

Charleston, South Carolina, United States Gerald's Tires & Brakes Full time
Job Overview

Gerald's Tires & Brakes is seeking a dedicated full-time Client Relations Specialist to enhance customer interactions at our automotive service center. If you possess strong interpersonal skills and enjoy engaging with customers, this opportunity may be ideal for you.

This role offers a competitive starting salary ranging from $14 - $15 per hour. We provide a comprehensive benefits package that includes health, dental, and retirement plans with company matching, along with paid time off, sick leave, and training opportunities. Additional perks include life insurance, employee discounts, and flexible work schedules.

ABOUT GERALD'S TIRES & BRAKES

Since our inception in 1975, we have established a reputation for exceptional reliability, outstanding customer service, and competitive pricing in the Charleston area. Our skilled team is committed to keeping our clients' vehicles in optimal condition, ensuring their time is valued and not wasted on unnecessary repairs. From routine maintenance to tire repairs, we are dedicated to providing top-notch service.

We appreciate our talented employees and rely on them to deliver exceptional service. This is why we offer competitive compensation, excellent benefits, and a supportive work environment. We have been recognized as one of the top three "Best Places to Work" in the Charleston area. At Gerald's, every team member is valued as an individual, and we are continuously looking for exceptional talent to join our ranks.

A DAY IN THE LIFE OF A CLIENT RELATIONS SPECIALIST

As a Client Relations Specialist, you will be the first point of contact for our customers. Your responsibilities will include warmly greeting clients upon their arrival and discussing their automotive service needs. For those with appointments, you will check them in and communicate their requirements to our technicians. You will also assist walk-in customers, providing them with information about potential wait times.

In addition to in-person interactions, you will handle incoming phone calls, addressing customer inquiries and scheduling appointments as needed. After services are completed, you will return customers' keys and express gratitude for their business, ensuring a friendly and welcoming atmosphere throughout their visit.

QUALIFICATIONS FOR A CLIENT RELATIONS SPECIALIST

  • Strong customer service skills
  • Basic computer proficiency

Are you passionate about helping others? Do you possess strong organizational skills and attention to detail? Are you an effective communicator with a friendly demeanor? If so, you may be the perfect fit for this entry-level position.

WORK SCHEDULE FOR A CLIENT RELATIONS SPECIALIST

This full-time position typically requires working 7 AM - 6 PM, four days a week, resulting in approximately 44 to 46 hours per week.

ARE YOU READY TO JOIN OUR TEAM?

If you believe you would excel in this role, we encourage you to submit your application. We look forward to welcoming you to our team.