Client Relations Representative

2 weeks ago


Carol Stream, Illinois, United States Omni Cable Full time

Customer Service Representative (Sales Support)

We are seeking a dedicated and enthusiastic Customer Service Representative (Sales Support) to join our dynamic team. In this role, you will play a vital part in fostering positive relationships with our clients and supporting our sales initiatives.

About Us:

Omni Cable, LLC is a leading redistributor of wire and cable, along with a variety of electrical products and value-added services. Our commitment to operational excellence and customer satisfaction has established us as a trusted partner in the industry.

Key Responsibilities:

  • Assist Account Managers by addressing customer inquiries and managing related administrative tasks.
  • Build and maintain strong relationships with both internal teams and customers.
  • Engage with under-penetrated accounts to enhance awareness of OmniCable and drive business growth.
  • Facilitate order processing and customer support as necessary.
  • Manage incoming call overflow efficiently.
  • Document and maintain customer data, inquiries, and issues in our CRM systems.
  • Deliver friendly and effective customer service consistently.

Qualifications:

  • High School Diploma or equivalent.
  • Proficiency in Microsoft Office Suite.
  • Excellent organizational and time management abilities.
  • Strong communication and interpersonal skills.

Preferred Qualifications:

  • Bachelor's Degree or equivalent experience.
  • Familiarity with CRM systems.
  • Experience in the service industry or call center environment.
  • Background in industrial sales.

Benefits:

  • Comprehensive Medical, Dental, and Vision Plans.
  • Group Term Life Insurance and Disability Coverage.
  • 401k Plan with employer contributions.
  • Tuition Reimbursement and Scholarship Opportunities.
  • Professional Development Programs and Mentorship.
  • Wellness Initiatives and Community Engagement Opportunities.

Join us at Omni Cable, where we value work-life balance and strive to create a supportive and engaging workplace.



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