Client Relations Representative
2 weeks ago
Customer Service Representative (Sales Support)
We are seeking a dedicated and enthusiastic Customer Service Representative (Sales Support) to join our dynamic team. In this role, you will play a vital part in fostering positive relationships with our clients and supporting our sales initiatives.
About Us:
Omni Cable, LLC is a leading redistributor of wire and cable, along with a variety of electrical products and value-added services. Our commitment to operational excellence and customer satisfaction has established us as a trusted partner in the industry.
Key Responsibilities:
- Assist Account Managers by addressing customer inquiries and managing related administrative tasks.
- Build and maintain strong relationships with both internal teams and customers.
- Engage with under-penetrated accounts to enhance awareness of OmniCable and drive business growth.
- Facilitate order processing and customer support as necessary.
- Manage incoming call overflow efficiently.
- Document and maintain customer data, inquiries, and issues in our CRM systems.
- Deliver friendly and effective customer service consistently.
Qualifications:
- High School Diploma or equivalent.
- Proficiency in Microsoft Office Suite.
- Excellent organizational and time management abilities.
- Strong communication and interpersonal skills.
Preferred Qualifications:
- Bachelor's Degree or equivalent experience.
- Familiarity with CRM systems.
- Experience in the service industry or call center environment.
- Background in industrial sales.
Benefits:
- Comprehensive Medical, Dental, and Vision Plans.
- Group Term Life Insurance and Disability Coverage.
- 401k Plan with employer contributions.
- Tuition Reimbursement and Scholarship Opportunities.
- Professional Development Programs and Mentorship.
- Wellness Initiatives and Community Engagement Opportunities.
Join us at Omni Cable, where we value work-life balance and strive to create a supportive and engaging workplace.
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