Client Support Specialist

2 weeks ago


Carol Stream, Illinois, United States MRA Recruiting Services Full time
Job Overview

Position Title: Customer Service Representative
Company: MRA Recruiting Services

Role Summary
The Customer Service Representative is accountable for managing a variety of essential functions related to inside sales and customer support. This is a full-time role with standard business hours.

  • Establishing and nurturing strong customer relationships;
  • Addressing all customer inquiries and requests received through various communication channels;
  • Offering technical support to clients, including part number identification and clarification;
  • Processing orders through multiple entry methods;
  • Generating quotations and managing return merchandise authorizations;
  • Creating credit memos and handling vendor return authorizations as necessary;
  • Executing purchasing tasks, including entering purchase orders;
  • Assisting external sales teams with customer requests and pricing;
  • Providing support to internal departments;
  • Expediting customer orders consistently;
  • Acting as a liaison between clients and suppliers;
  • Resolving customer issues and addressing their concerns;
  • Taking ownership of customer requests from initiation to resolution;
  • Contributing to the development of vendor relationships;
  • Participating in ongoing product and service training;
  • Conducting customer visits as needed;
  • Engaging in initiatives to enhance departmental processes;
  • Maintaining a professional and friendly demeanor when interacting with customers.
  • Additional responsibilities as assigned.

Qualifications
  • High School diploma or equivalent required;
  • A minimum of three years of relevant experience;
  • Exceptional interpersonal and communication skills;
  • Ability to convey information clearly and professionally;
  • Proficient in following written instructions;
  • Strong mathematical skills;
  • Adept at problem-solving and data analysis;
  • Capable of interpreting complex technical instructions;
  • Meticulous attention to detail;
  • Proficient in data entry and familiar with Microsoft Office and Outlook;
  • Knowledge of Prophet21 software is advantageous;
  • Must achieve a minimum score on the Mechanical Aptitude test.

About MRA Recruiting Services

MRA is a nonprofit employer association that supports over 4,000 employers, representing more than one million employees.

As one of the largest employer associations in the country, MRA provides a comprehensive range of HR services, information, education, and resources to foster successful workplaces and a robust workforce.

We collaborate with organizations directly, working alongside their HR departments and leadership to facilitate talent acquisition.



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