Global Customer Service Representative

2 months ago


Carol Stream, Illinois, United States Tyndale House Publishers Full time

Are you looking to begin a career with the opportunity for growth and development in a dynamic and fast-paced environment? Consider joining the International Publishing and Sales Team at Tyndale House Publishers as a Global Customer Service Specialist.

The primary role of the Global Customer Service Specialist is to process international orders and to assist customers with orders, returns, providing documents and forms, and other needed support. This position also works with other departments to efficiently and accurately assist customers.

Key Responsibilities:

  • Fluently communicate with customers in English and Spanish
  • Process international orders and resolve customer inquiries
  • Collaborate with other departments to provide seamless customer support
  • Utilize computer skills to efficiently manage customer data and orders
  • Maintain a professional attitude and presentation to every customer
  • Interact confidently with an internationally diverse client base
  • Adhere to Tyndale House Publishers' Statement of Faith

Requirements:

  • Fluently bilingual in English and Spanish
  • Well-organized and attentive to detail
  • Proficient computer skills
  • Ability to maintain a professional attitude and presentation to every customer
  • Ability to confidently interact with an internationally diverse client base
  • Must be able to adhere to Tyndale House Publishers' Statement of Faith


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