Business Development Center Representative

3 weeks ago

Oakland, California, United States Uptown Ford of Oakland Full time

Job Title: Business Development Center Representative

Department: Business Development Center

Reports to: Internet Director

FLSA Status: Non-Exempt

Position Description: As a Business Development Center Representative at Uptown Ford of Oakland, you will be responsible for communicating with customers through email and phone calls to schedule appointments for customers to visit the store.

Duties & Responsibilities:

  • Respond to customer requests from the Internet lead system and gather information from the customer about the make, type, and quality of vehicle desired, trade-in details, and customer goals.
  • Mine the existing customer database for new and/or additional customer interest in additional vehicle purchases, contacting such customers by email, phone, and text messages.
  • Research and develop lists of potential clients.
  • Identify and qualify business opportunities.
  • Follow up on sales leads and make cold calls to potential clients.
  • Schedule appointments with customers to visit the dealership to meet with a salesperson who will then conduct the steps of the sale.
  • Consult regularly with the Internet Director.
  • Follow an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
  • Follow a prospect development system and send follow-up emails and make follow-up calls to those potential customers.
  • Follow established prospecting steps and procedures.
  • Remain knowledgeable of new products, features, accessories, processes, etc.
  • Attend sales meetings and training sessions as scheduled.
  • Meet or exceed written forecast and projection numbers.
  • Other duties as assigned.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

High school diploma or general education degree (GED); or one to three months' related experience and/or training; or equivalent combination of education and experience.

Language Skills:

Ability to communicate orally or in written form effectively with co-workers, potential and current clients. Ability to read, analyze and interpret written and verbal instructions. Ability to write routine reports and correspondence, including writing grammatically correct emails and text messages. Ability to effectively present information and respond to questions from managers, clients, and customers.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, and percentages.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Demonstrate the ability to anticipate and solve practical problems or resolve issues.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to work 5 days a week, 8 to 10 hours per day. The employee is regularly required to talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is frequently required to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday. May include lifting up to 25 pounds for files, computer printouts on occasion.

The employee must have excellent keyboarding skills. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is exposed to an office work environment. The noise level in the work environment is usually moderate. Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office environment.

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