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Assistant General Manager
2 months ago
We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Concord Hospitality. As a key member of our management team, you will be responsible for leading our restaurant operations and ensuring that our guests receive an exceptional dining experience.
Key Responsibilities- Develop and Implement Business Strategy: Develop, communicate, and implement a business strategy that aligns with the property and brand, and lead in its execution.
- Provide Inspirational Leadership: Provide inspirational leadership to enliven the brand culture and motivate team members to deliver exceptional results.
- Manage Team Members and Operations: Supervise and manage team members and day-to-day operations, ensuring that staffing levels are appropriate to meet business demands.
- Establish Goals and Productivity: Establish goals to ensure and maintain the productivity level of team members and drive revenue growth.
- Provide Excellent Customer Service: Provide excellent customer service to all team members and respond quickly and proactively to team member concerns.
- Ensure Consistent Experience: Ensure that the front of house team delivers a consistent experience that remains guest-focused, with service and guest experience delivered to the highest standards.
- Create and Execute Events Program: Create and execute an exciting events program and effectively manage events from start to finish.
- Monitor Guest Feedback and Performance Data: Monitor guest feedback and performance data to optimize guest engagement and retention and take appropriate corrective action.
- Improve Service: Improve service by communicating and assisting team members to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Meet with Guests: Meet with guests on an informal basis to obtain feedback on food and beverage quality, service, and overall satisfaction.
- Build and Develop Relationships: Build and develop lasting relationships with corporate clients and social and industry networks that maximize business development opportunities.
- Focus on Revenue Growth: Focus on driving topline revenue to ensure revenue targets are met.
- Stay Informed of Market Trends: Stay informed of market trends and introduce new products and services to drive guest engagement, increase revenue, and ensure a competitive position in the market.
- Develop Budget and Monitor Financial Performance: Develop the budget and monitor financial performance to ensure goals are met or exceeded and opportunities are identified and addressed.
- Oversee Financial Aspects: Oversee the financial aspects of the restaurants, including purchasing, prevention and loss, payment of invoices, and payroll.
- Ensure Proper Controls: Ensure proper controls are in place and policies are established and followed by all team members.
- Recruit and Select Talent: Recruit and select talented leaders and team members who will enhance the culture and provide opportunities for growth and development to retain staff.
- Create a Learning Atmosphere: Create a learning atmosphere of continuous improvement with a focus on accountability by challenging existing processes and encouraging innovation and driving necessary change.
- Provide Guidance and Direction: Provide guidance and direction to subordinates through coaching, counseling, mentoring, and performance reviews.
- Lead by Example: Utilize interpersonal and communication skills to lead, influence, and inspire others; advocate sound business decisions; demonstrate honesty and integrity; lead by example.
- Build and Maintain Organizational Culture: Build and maintain an organizational culture that maximizes team member engagement and attracts top talent, ensuring the environment of the restaurant emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service.
We offer competitive wages and a comprehensive benefit package, including medical, dental, and vision plans, life insurance, short- and long-term disability options, 401(k) options, tuition assistance, discounted room rates at Concord-managed hotels, plus training and development and career advancement opportunities.
