Assistant General Manager

4 weeks ago

Austin, Texas, United States Urban Air Cedar Park Full time
Job Title: Assistant General Manager

At Urban Air Cedar Park, we are seeking a highly motivated and experienced Assistant General Manager to join our team. As a key member of our leadership team, you will be responsible for driving business results, motivating staff, and ensuring exceptional customer service.

Key Responsibilities:
  • Cultivate a positive team environment that promotes exceptional customer service and staff performance.
  • Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity.
  • Develop and implement strategic initiatives to drive business growth and improve operational execution.
  • Ensure execution of all employee recognition and incentive programs as directed.
  • Assist with inventory management and controlling expenses.
  • Responsible for all aspects of the operation, including entertainment, food, beverage, attractions, and property inspections.
  • Maintain a safe, clean, and secure environment for all guests and staff.
Requirements:
  • Experience in hospitality is a must (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants).
  • 1+ years supervisory or management experience required.
  • Able to pass a thorough background check.
  • CPR/First aid certification is preferred.
  • Brand Ambassador and Culture Champion.
  • Demonstrated ability in developing team members in areas of responsibility.
  • Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude.
  • Computer Skills a must Microsoft Office (Excel, Word, PowerPoint).
  • Professional grooming and conduct must be constantly displayed to set an example for staff.
  • Ability to enthusiastically interact with others.
  • Adaptability, flexibility, general enthusiasm for the business.
  • Strong communication skills; ability to write and verbally communicate in a clear and concise manner.
  • Willing to learn and adapt to changes or challenges.
  • Ability to establish working relationships with all employees, management, and vendors.
  • Exercises good judgment in decision making.
  • Appreciation of diversity (thought, ethnic, gender, etc.).
  • We work when others play. Must be able and willing to work weekends, evenings, and holidays.

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