Customer Service Team Lead
24 hours ago
We are seeking a highly motivated and experienced Customer Service Team Lead to join our team at Wegmans Food Markets. As a key member of our retail operations team, you will be responsible for providing exceptional customer service, leading a team of customer service representatives, and ensuring that our stores operate efficiently and effectively.
Key Responsibilities- Customer Service: Provide excellent customer service to our customers, responding to their needs and resolving any issues in a timely and professional manner.
- Team Leadership: Lead and manage a team of customer service representatives, providing guidance, training, and feedback to ensure they are equipped to provide exceptional customer service.
- Store Operations: Assist with the day-to-day operations of the store, including managing inventory, processing transactions, and maintaining a clean and safe shopping environment.
- Problem-Solving: Identify and resolve customer complaints and issues in a fair and timely manner.
- Communication: Communicate effectively with customers, colleagues, and management to ensure that customer needs are met and that store operations run smoothly.
- Experience: 1 or more years of experience in a customer-facing role, preferably in retail or customer service.
- Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong problem-solving skills.
- Education: High school diploma or equivalent required, associate's or bachelor's degree preferred.
- Competitive Pay: We offer a competitive hourly rate and opportunities for advancement.
- Benefits: We provide a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan.
- Training and Development: We offer ongoing training and development opportunities to help you grow and succeed in your career.
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Customer Service Team Lead
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