IT Operations Director

3 weeks ago


Washington, Washington, D.C., United States Tripoint Search Full time
Job Summary:

The Director of IT Operations will lead the development and implementation of the firm's IT operational networking needs. This role will oversee the procurement process for file servers, software, switches, and routers, and ensure detailed network documentation, service manuals, and training materials are maintained.

Key Responsibilities:

Work closely with the CIO to determine IT operational networking needs of the firm
Design, implement, and maintain the organization and structure of the firm's local and wide area networks
Oversee the procurement process for file servers, software, switches, and routers
Communicate networking requirements to firm personnel
Ensure detailed network documentation, service manuals, and training materials
Lead software implementations and upgrades
Provide support to end users
Perform cost-benefit and ROI analyses
Train IT support staff
Assist with the development of IT-related policies and procedures
Manage and oversee the workflow of IT staff
Hold regular staff meetings to discuss operational issues and solutions
Provide guidance and training to staff members
Act as senior lead on the ground for issue escalation and resolution

Requirements:

Bachelor's degree in Computer Science, IT Management, or related field
5+ years of IT or Network Management experience in a law firm or professional services environment
Advanced knowledge of Cisco routers, switches, and firewall products
Advanced knowledge of Active Directory, HP Servers, Windows Server QS, VMware ESXi 5.0, Exchange 2010, NetApp Storage Area Networks, and Group policy management
Working understanding of VPN, QoS, and IP routing concepts
Superior verbal and written communication skills
Strong analytical and problem-solving skills
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