Ambulatory Operations Director

4 weeks ago

Washington, Washington, D.C., United States Children's National Medical Center Full time

In collaboration with the Exec Director of Ambulatory Services and other members of the management team, the Ambulatory Operations Director directs the daily operations of a medical practice/ambulatory location(s).

Key responsibilities include developing and administering the budget, managing staff, and ensuring cost-effective operations. The Director reports up to the Exec Director Ambulatory Services.

Requirements:

  • Bachelor's Degree in business or healthcare administration (required)
  • Minimum 4 years progressive managerial experience in administrative/office management in an ambulatory healthcare setting (required)

Key Performance Indicators:

  • Maximize room utilization of facility using fill rates and other metrics
  • Ensure proper utilization of facility space and manage expansion based on metrics
  • Participate in planning for new business opportunities and services in support of the CNMC mission
  • Promote marketing of services with public relations to external referring physicians and the community
  • Participate in professional groups and community outreach activities
  • Monitor volume of clinic visits, wait times, no show rates, denials, patient service charges, and clinic cancellations; report metrics monthly and identify opportunities for operational and process improvements

Administrative Management:

  • Lead the implementation and evaluation of services provided at the facility
  • Provide troubleshooting, problem-solving, and system expertise to staff
  • Assess barriers to efficiency in operations, make recommendations, prioritize tasks, and take ownership of performance improvements; Monitor appointment and registration quality; Promote and support adherence to organizational, state, and federal regulatory standards to ensure quality of patient care delivery
  • Participate in development of practice operations, policies, and procedures

Facility Management:

  • Ensure a safe, secure, clean work and patient care environment, including functionality of equipment
  • Interact and manage business contracts/service vendors to ensure availability of services at all times

Budget and Financial Analysis:

  • Responsible for managing the budget for the facility and implementing actions to administer programs within budgetary guidelines
  • Work with Director throughout the year and participate in the budgeting process to identify volume impacts, equipment needs, and resource needs
  • Manage the process to ensure timely delivery of charge entry documents, inclusive of daily reconciliation
  • Manage reports to ensure financial viability of the facility and the departments involved
  • Responsible for cash controls and financial processes relative to TOS collections

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