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Service Delivery Manager
2 months ago
We are seeking a seasoned Field Service Operations Manager to lead our team of skilled service technicians in delivering exceptional service and support to our customers. As a key member of our organization, you will be responsible for overseeing the service delivery process, ensuring timely and effective resolution of customer issues, and driving business growth through strategic planning and execution.
Your Impact:- Service Delivery: You will be responsible for managing a team of service technicians who provide on-site support and maintenance services to our customers. This includes ensuring that all service requests are handled in a timely and professional manner, and that customers are satisfied with the level of service received.
- Team Management: You will be responsible for selecting, hiring, training, and developing a team of service technicians who are equipped to deliver exceptional service and support to our customers.
- Customer Satisfaction: You will be responsible for ensuring that all customer issues are addressed and resolved in a timely and effective manner, and that customers are satisfied with the level of service received.
- Business Growth: You will be responsible for driving business growth through strategic planning and execution, including identifying new business opportunities and developing strategies to capture them.
We are looking for a highly motivated and experienced Field Service Operations Manager who has a proven track record of delivering exceptional service and support to customers. You will have a strong background in service delivery, team management, and customer satisfaction, and will be able to lead a team of service technicians to achieve business objectives.
Requirements:- Education: Bachelor's degree in a relevant field or equivalent experience.
- Experience: 7 years of experience in service delivery, team management, and customer satisfaction, with a minimum of 2 years of experience in a leadership role.
- Skills: Strong communication and leadership skills, with the ability to motivate and develop a team of service technicians. Experience with service delivery software and systems is a plus.
