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Service Operations Manager

2 months ago

Middletown, Delaware, United States Canon Solutions America Full time
Position Overview:

As a pivotal member of our team, the Service Operations Manager will lead a dedicated group of on-site technicians, ensuring exceptional service delivery for Canon's innovative hardware and software solutions.

Key Responsibilities:
  • Oversee a team responsible for servicing and supporting various business system products and services.
  • Manage the recruitment, training, and development of technical representatives.
  • Address customer inquiries and resolve issues promptly to ensure satisfaction.
  • Supervise warehousing processes related to inventory management.
  • Facilitate team education on emerging technologies in a rapidly evolving industry.
Qualifications:

The ideal candidate will possess:

  • A Bachelor's degree in a relevant field or equivalent experience.
  • A minimum of 7 years of relevant experience, including management of full-time employees.
  • Experience in service management within the technology sector.
  • Hands-on technical experience with a comprehensive understanding of digital and electromechanical technologies.
  • Proficiency in Microsoft Office, Oracle, and familiarity with Internet applications.
  • Strong communication skills with a focus on team leadership and development.
  • Excellent time management abilities.
About Canon Solutions America:

Canon Solutions America, Inc. is dedicated to empowering businesses of all sizes through leading-edge enterprise, production, and large format printing solutions, complemented by outstanding professional services. Our commitment to fostering innovation drives sustainability, enhances efficiency, and manages costs through integrated digital and traditional printing and document management solutions.

As a subsidiary of Canon U.S.A., we are headquartered in Melville, NY, with a nationwide presence. Canon Inc., our parent company, is recognized for its significant contributions to technology and innovation.

We offer a competitive compensation package, including medical, dental, vision, and retirement plans, along with various employee recognition programs and educational assistance.