Technical Support Specialist
6 days ago
Job Summary:
We are seeking a highly motivated and customer-focused Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing exceptional customer service and technical support to our clients. You will be the primary point of contact for customers, handling their inquiries, resolving issues, and providing solutions to their technical problems.
Key Responsibilities:
- Provide technical support to customers via phone, email, and chat
- Resolve customer issues in a timely and professional manner
- Collaborate with internal teams to resolve complex technical issues
- Document customer interactions and issues in our CRM system
- Meet or exceed customer satisfaction targets
Requirements:
- High school diploma or equivalent required
- 1+ year of customer service or technical support experience
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Basic knowledge of computer systems and software
What We Offer:
- Competitive salary and bonus structure
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Why Join Us:
At Mass Markets, we are committed to delivering exceptional customer experiences and building long-term relationships with our clients. We believe in empowering our employees to take ownership of their work and providing them with the tools and resources they need to succeed. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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