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MSP Technical Support Specialist
2 months ago
We are seeking a highly skilled MSP Technical Support Engineer to join our team at Imperium Data. As a key member of our technical support team, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.
Key Responsibilities- Configure and install Windows and Mac-based computers, ensuring they meet the client's requirements.
- Monitor and troubleshoot IT systems, identifying and resolving issues in a timely manner.
- Implement and maintain security best practices across all Microsoft 365 services, including data loss prevention, threat protection, and multi-factor authentication.
- Administer and manage Microsoft 365 tenant settings, including user accounts, licenses, security settings, and compliance features.
- Document all tasks and procedures, as well as necessary client system information.
- 1+ years of experience in IT, preferably in a MSP environment.
- Good well-rounded experience in tier 2 help desk, active directory, security, desktop support, and other related areas.
- Base knowledge of NIST Cybersecurity Framework and experience with HIPAA, SEC, and PCI compliance.
- Certifications such as Network+, A+, CCNA are highly desired.
- Familiarity with PSA and RMM systems.
Imperium Data offers a competitive salary, generous incentives, a comprehensive benefits package, and PTO. This is a full-time, work-from-home position with occasional travel to client sites. We are an equal opportunity employer and welcome applications from qualified candidates.