MSP Technical Support Specialist
7 days ago
We are seeking a highly skilled MSP Technical Support Engineer to join our team at Imperium Data. As a key member of our IT team, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.
Key Responsibilities:
- Perform daily system monitoring to ensure the integrity of services and hardware
- Implement and maintain security best practices across all Microsoft 365 services
- Administer and manage Microsoft 365 tenant settings, including user accounts, licenses, security settings, and compliance features
- Provide remote support to clients to troubleshoot and resolve technical issues
- Document all tasks and procedures, as well as necessary client system information
Requirements:
- 1+ years of experience in IT, preferably in a MSP environment
- Good well-rounded experience in tier 2 help desk, active directory, security, desktop support, etc.
- Base knowledge of NIST Cybersecurity Framework
- Base experience with HIPPA, SEC, and PCI compliance
- Certifications such as Network+, A+, CCNA, highly desired
What We Offer:
- A competitive base salary and generous incentives
- A comprehensive benefits package and PTO
- The opportunity to work with cutting-edge technology
Imperium Data is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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