Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for delivering exceptional customer service, helping customers find what they need, and ensuring a fast and friendly checkout experience.
Key Responsibilities- Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner
- Help customers locate products, answer questions, and provide solutions to meet their needs
- Process transactions accurately and efficiently, handling cash, credit card transactions, and other payment methods
- Engage customers on our rewards program, private label credit cards, and other promotions
- Assist with omnichannel processes, including buy online pickup in store and ship from store
- Participate in truck unloading, stocking, and planogram processes to maintain a well-merchandised store
- Responsible for completing merchandise recovery and maintenance, including returns and general store recovery
- Support shrink and safety programs, adhering to standard operating procedures and company policies
- Interact with colleagues in a positive and respectful manner, promoting a team-oriented environment
- Retail and customer service experience preferred
- Ability to remain standing for long periods, move throughout the store, and perform regular bending, lifting, and carrying
- Ability to access high shelves and lift heavy boxes
As a member of our team, you will enjoy a competitive salary, opportunities for growth and development, and a comprehensive benefits package. We are committed to creating a diverse and inclusive work environment, where everyone has a seat at the craft table and can learn, shop, and create.
Michaels is an equal opportunity employer, committed to the full inclusion of all qualified individuals. We will provide reasonable accommodations to ensure that people with disabilities can fully participate in the job application and interview process, and to perform the essential functions of the job.
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