Customer Service Representative

3 days ago


Twin Falls, Idaho, United States Planet Fitness Full time
Job Title: Member Services Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an outstanding "Judgement Free" experience.

Key Responsibilities:
  • Customer Service: Greet members and guests, answer phones, and assist with various inquiries in a friendly and professional manner.
  • Front Desk Activities: Check members in, tour, and sign up new members, log amenities, and communicate updates and events to members and guests.
  • Club Cleanliness and Maintenance: Maintain a clean and organized front desk area, lobby, and facilities, including regular cleaning and upkeep of exercise equipment, tanning beds, and restrooms.
Requirements and Qualifications:
  • Customer Service Skills: Exceptional customer service skills, ability to interact positively and professionally with members and co-workers.
  • Experience: Prior customer service experience preferred.
  • Education: High School diploma/GED equivalent required.
  • Physical Demands: Ability to walk, stand, and perform physical tasks, including lifting up to 50lbs, and maintaining physical ability to administer CPR.
Why Work at Planet Fitness?
  • Contribute to Changing Lives: Help us create a healthier planet by providing exceptional customer service and contributing to a positive member experience.
  • Benefits: Medical, dental, vision insurance, PTO, free Black Card membership, 401(K) and Roth retirement savings plans, and more.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.



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