Customer Service Representative

4 days ago


Twin Falls, Idaho, United States Planet Fitness Full time
Job Description

At Planet Fitness, we're seeking a motivated and customer-focused Member Services Representative to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an exceptional "Judgement Free" member experience.

Key Responsibilities
  • Customer Service/Front Desk Activities: Greet members and guests, answer phones, check members in, tour and sign up new members, log amenities, and communicate updates and events.
  • Club Cleanliness and Maintenance: Maintain a clean and orderly front desk area and lobby, perform regular facility cleaning and upkeep, and ensure the cleanliness of exercise equipment and tanning beds.
Requirements and Qualifications
  • Qualifications: High school diploma or equivalent, 18 years of age or older, and prior customer service experience preferred.
  • Physical Demands: Ability to walk and stand for prolonged periods, lift moderate amounts of weight, and maintain physical ability to administer CPR in the event of a medical emergency.
Why Work at Planet Fitness?
  • Benefits: Medical, dental, vision insurance, PTO, free Black Card membership, 401(k) and Roth retirement savings plans, and more.
  • Culture: Join a dynamic and supportive team that's passionate about creating a healthier planet and providing an exceptional member experience.


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