Customer Service Representative

1 week ago

Twin Falls, Idaho, United States Michaels Stores Full time
Job Summary

Michaels Stores is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for delivering exceptional customer service, helping customers shop our store, and finding what they're looking for. You will also be responsible for ensuring all customers receive a fast and friendly checkout experience.

Key Responsibilities
  • Help customers shop, locate products, and provide them with solutions
  • Provide a fast and friendly checkout experience; execute cash handling to standards
  • Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
  • Educate customers on the Voice of Customer (VOC) survey
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
  • Participate in the truck unload, stocking, and planogram (POGs) processes
  • Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
  • Perform Store In Stock Optimization (SISO) and AD set duties as assigned
  • Support shrink and safety programs
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
  • Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
  • Cross trained in Custom Framing selling and production
Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred Type of experience the job requires
  • Retail and/or customer service experience preferred
Physical Requirements

Work Environment
  • Ability to remain standing for long periods of time
  • Ability to move throughout the store
  • Regular bending, lifting, carrying, reaching, and stretching
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment
  • If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
  • Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Michaels requires all team members in this role to be at least sixteen (16) years or older.

To review a comprehensive list of benefits, please visit Michaels Benefits)

CO, CT, WA and RI only - To review pay ranges for the position you are applying for, please visit Michaels Pay Ranges - CO, CT, WA and RI)

For 50 years, Michaels has been the best place for all things creative. We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create. At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth. From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is committed to delivering on our purpose to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,290 stores in 49 states and Canada and online at and The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at MICHAEL)

EEOC Know Your Rights Poster in English

EEOC Know Your Rights Poster in Spanish

EEOC Poster Optimized for Screen Readers

Federal FMLA Poster

Federal EPPAC Poster

  • Customer Service Representative

    2 weeks ago

    Twin Falls, Idaho, United States Domino's Franchise Full time

    Job Title: Customer Service RepresentativeJob Description:We're looking for a skilled Customer Service Representative to join our team at Domino's Franchise. As a key member of our team, you will be responsible for providing an exceptional customer experience by taking orders, making and boxing our delicious products in a fast-paced...

  • Customer Service Representative

    1 month ago

    Twin Falls, Idaho, United States Ignite Retail Technology Full time

    Customer Service RepresentativeAt Ignite Retail Technology, we're seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers via phone.Key Responsibilities:Provide accurate and friendly information to customers about our...

  • Customer Service Representative

    1 month ago

    Twin Falls, Idaho, United States Twin Falls Subaru Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Twin Falls Subaru. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our guests.Key Responsibilities:Provide excellent customer service and support...

  • Customer Service Representative

    2 weeks ago

    Twin Falls, Idaho, United States Planet Fitness Full time

    Job Title: Member Services RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an outstanding "Judgement Free"...

  • Customer Service Representative

    1 month ago

    Twin Falls, Idaho, United States Planet Fitness Full time

    Job Title: Member Services RepresentativeWe are seeking a motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an exceptional "Judgement Free" member...

  • Customer Service Representative

    4 weeks ago

    Twin Falls, Idaho, United States Planet Fitness Full time

    Job Title: Member Services RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an outstanding "Judgement Free"...

  • Customer Service Representative

    2 weeks ago

    Twin Falls, Idaho, United States Motion Industries Full time

    Job Summary:Motion Industries is seeking a Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, managing customer orders, and driving sales growth.Key Responsibilities: Respond to customer inquiries and provide quotes and order entry services Place...

  • Customer Service Representative

    2 weeks ago

    Twin Falls, Idaho, United States Motion Industries Full time

    Job Summary: Motion Industries is seeking a Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, managing customer orders, and driving sales growth. Key Responsibilities: • Respond to customer inquiries, provide quotes, and handle order entry with...

  • Customer Service Representative

    4 days ago

    Twin Falls, Idaho, United States Michaels Stores Full time

    Job SummaryWe are seeking a Customer Service Representative to join our team at Michaels Stores. As a Customer Service Representative, you will be responsible for delivering exceptional customer service, helping customers shop our store, and finding what they're looking for.Key ResponsibilitiesProvide a fast and friendly checkout experience, execute cash...

  • Customer Service Representative

    2 weeks ago

    Twin Falls, Idaho, United States Michael's Inc Full time

    Customer Service Role at MichaelsAs a Customer Service representative at Michaels, you will be responsible for providing exceptional customer service to our valued customers. Your primary goal will be to ensure that every customer leaves the store satisfied with their shopping experience.Key Responsibilities:Assist customers in finding the products they need...

  • Customer Service Representative

    3 weeks ago

    Twin Falls, Idaho, United States Domino's Franchise Full time

    Job DescriptionWe're looking for a skilled Customer Service Representative to join our team at Domino's Franchise. As a key member of our team, you'll be responsible for providing an exceptional customer experience.Key Responsibilities:Taking orders and ensuring customer satisfactionMaking and boxing our delicious productsWorking in a fast-paced...

  • Customer Service Representative

    3 weeks ago

    Twin Falls, Idaho, United States HOJ Innovations Full time

    About UsHOJ Innovations is a leading provider of material handling solutions, dedicated to helping businesses optimize their warehouse operations. Our team of experts is committed to delivering exceptional service and support to our customers.Job SummaryWe are seeking a highly motivated and experienced Customer Service Representative to join our team. As a...

  • Customer Service Representative

    2 weeks ago

    Twin Falls, Idaho, United States Michaels Stores Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and meeting sales goals.Key Responsibilities:Provide excellent customer...

  • Customer Service Representative

    1 week ago

    Twin Falls, Idaho, United States Ignite Retail Technology Full time

    Job Summary:As a Customer Service Representative at Ignite Retail Technology, you will be responsible for providing accurate and friendly attention to phone customers in a team setting. This is a full-time position with possible weekend hours scheduled. Full-time employees are scheduled 40 hours per week Monday - Friday starting at $15.50 hourly.Key...

  • Customer Service Representative

    2 weeks ago

    Twin Falls, Idaho, United States Michaels Stores Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience, and maintaining a well-organized store environment.Key Responsibilities:Provide...

  • Customer Service Representative

    3 weeks ago

    Twin Falls, Idaho, United States Michaels Stores Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for delivering exceptional customer service, helping customers find what they need, and ensuring a fast and friendly checkout experience.Key ResponsibilitiesProvide...

  • Customer Service Representative

    4 days ago

    Twin Falls, Idaho, United States Planet Fitness Full time

    Job DescriptionAt Planet Fitness, we're seeking a motivated and customer-focused Member Services Representative to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an exceptional "Judgement Free" member experience.Key...

  • Customer Service Representative

    1 week ago

    Twin Falls, Idaho, United States Planet Fitness Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests. Your primary goal will be to ensure a positive and welcoming experience...

  • Customer Service Representative

    2 weeks ago

    Twin Falls, Idaho, United States Motion Industries Full time

    Job Summary: Motion Industries is seeking a Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients. Key Responsibilities: • Respond to customer inquiries and resolve issues in a timely and professional manner • Process...

  • Customer Service Representative

    2 weeks ago

    Twin Falls, Idaho, United States Planet Fitness Full time

    Job Title: Member Services RepresentativeWe are seeking a motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an exceptional experience in our Judgement Free...