Sales Development Representative

3 weeks ago

Nashville Tennessee, United States Rivian Full time

About Rivian:

Rivian is a pioneering electric vehicle manufacturer dedicated to creating a sustainable and adventurous future. Our mission is to empower individuals to explore the world without compromising the planet.

Role Summary:

We are seeking a highly motivated and results-driven Sales Advisor to join our field sales organization. As a key member of our team, you will be responsible for building relationships with prospective customers, growing the Rivian community, and driving sales growth. Your primary objective will be to own the customer relationship, from qualifying leads to closing sales, ensuring a seamless and personalized experience for each customer.

Responsibilities:

  • Consistently achieve or exceed monthly and quarterly sales targets, as well as other key performance indicators such as demo drive volume, pipeline management, sales conversion, take rate on trade-ins and financial solutions, customer satisfaction, and Net Promoter Score (NPS).
  • Ensure a best-in-class customer experience, authentic, engaging, educational, and aligned with Rivian's core values and culture.
  • Engage and qualify Rivian customers, identifying their unique needs to create personalized and memorable experiences that drive conversion and customer satisfaction.
  • Maintain and share in-depth knowledge of our products and services, features, and benefits, as well as community stories to effectively guide customers in their decision-making process.
  • Build and manage a healthy sales pipeline by establishing positive, long-term relationships with customers via high-touch, responsive service.
  • Engage and support customers throughout the sales process, driving conversion through the funnel and increasing customer satisfaction, repeat business, and referrals.
  • Host and support various retail activations and experiential events to generate demand and connect with the broader Rivian community.
  • Study and solicit customer feedback to understand and solve for customer pain points and opportunities for continuous improvement.
  • Stay up-to-date on the auto and EV competitive landscape and trends to keep a close pulse on what customers are considering and effectively build value in our products and overcome objections to purchase.
  • Share success strategies, best practices, and continuous feedback with teammates to cultivate a culture of learning and winning together built on trust.
  • Perform keyholder location opening and closing duties, ensuring policy and procedure are followed, including completing operational checklists, leading team huddles, and writing daily business recaps.
  • Support and motivate fellow team members by providing clear direction and feedback.
  • Resolve customer escalations in the moment and promptly cascade outstanding issues to the appropriate teams.
  • Communicate business trends and data to the leadership team with recommendations regarding areas of opportunity.
  • Prioritize customer sentiment and the quality of the service provided, coaching for exceptional performance.
  • Take on additional projects, duties, and assignments as required and/or by request from sales leadership.

Qualifications:

  • 6+ years of sales, retail, customer service, or hospitality experience at a top-tier, premium brand (direct-to-consumer, auto, and/or EV a plus).
  • Proven track record in a high-velocity sales cycle, from prospecting to closing, in a commission-based environment.
  • Experience succeeding in a fast-paced, dynamic startup environment with continuous iteration and changes.
  • Experience using CRM systems (Salesforce preferred).
  • Strong communication and collaboration skills (written and verbal).
  • Ability to work a flexible schedule to support customers on nights, weekends, and/or holidays.
  • Ability and willingness to travel as needed to support events, new market launches, etc.
  • Working knowledge of Microsoft Programs (Word, Excel, PowerPoint, Teams) with the ability to learn new tools quickly.
  • Comfortable operating large, high-performance vehicles and conducting demo drives with customers.
  • Ability to work effectively both in a team and independently.
  • Maintain a positive, upbeat, and can-do attitude at all times.
  • Must have a valid driver's license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from).
  • No drug or alcohol-related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving-related suspensions or revocation of Driver License within a 3-5 year period; Will be subject to continuous Motor Vehicle Record (MVR) monitoring.
  • Ability to obtain and maintain local sales licenses if applicable in your state/province.

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