Client Support Specialist
2 weeks ago
Customer Service Representative
Are you passionate about providing exceptional service? Do you thrive in a dynamic environment? We have an exciting opportunity for you
Bowers Plumbing Company is seeking a dedicated customer service representative to enhance our customer experience. This role is pivotal in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining comprehensive product knowledge. The representative will manage incoming customer calls and conduct follow-up communications.
What We Offer:
- Competitive hourly wage of $12-18, based on experience
- Standard working hours: 8:00 am - 5:00 pm, Monday to Friday
- Retirement savings plan with company matching
- Paid time off
- Opportunities for career advancement
- Consistent year-round employment
- Special day off for your birthday
- Company-branded apparel
- Membership to local attractions
- Discounted fitness center membership
- Supportive and professional work environment
Key Responsibilities:
- Handle incoming customer communications - Respond to calls and emails to resolve customer inquiries and concerns.
- Guide customer success - Provide advice on how to effectively utilize our products/services tailored to customer needs.
- Maintain product expertise - Ensure accurate and current information is provided to customers.
- Document interactions in CRM - Record customer interactions for enhanced awareness and relationship management.
Qualifications:
- High School Diploma or GED is mandatory
- Self-motivated, dependable, with a strong attention to detail
- Excellent verbal and written communication abilities
- Able to work independently as well as collaboratively
- Proficient in Microsoft Office Suite
- Eager to learn and develop professionally
- Task-oriented with the capability to multitask in a fast-paced setting
- Knowledge of plumbing is advantageous, but not essential
We are an equal opportunity employer.
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