Client Relations Specialist
1 week ago
At Emprise Bank, our mission revolves around empowering individuals to succeed. We are dedicated to delivering an exceptional client experience that supports our customers in reaching their aspirations.
We are currently in search of a Card Specialist to become a vital part of our Client Relations team. In this role, you will engage in administrative assistance, technical support, and professional tasks integral to our core banking operations. Your responsibilities will encompass customer service, addressing client inquiries, managing electronic communications, and providing consultative sales support.
Key Qualifications:
- Outstanding customer service background
- Clear and effective communication abilities
- Proactive attitude and strong work ethic
- Skills in problem-solving
- Meticulous attention to detail
- Commitment to our organizational values
- Willingness to pursue continuous improvement
Primary Responsibilities:
- Deliver technical assistance for clients on intricate card-related issues
- Handle client card disputes and requests
- Oversee, process, and finalize transactions and necessary documentation as per client requests
- Monitor digital communications across various channels
Qualifications:
- High school diploma or equivalent is mandatory
- A minimum of 2 years in customer service is required
- Successful completion of a credit check is necessary
- 1+ years of banking experience is preferred
- Prior sales experience is advantageous
- Bilingual in Spanish is a plus
- Familiarity with large server-based applications and Microsoft Office is preferred
Work Schedule:
40 hours – flexible shifts available
Monday – Friday: 7:30 AM – 8:05 PM (shifts may vary)
Saturday: 8:30 AM – 2:00 PM (Rotating)
Employee Benefits:
Alongside a competitive salary and benefits package, Emprise Bank provides opportunities for professional development, a fulfilling and challenging work environment, community involvement, and a culture rooted in integrity, passion, and success. We also offer shift differential pay for bilingual candidates.
At Emprise Bank, our commitment to empowering individuals encompasses fostering an inclusive culture that values diversity across all dimensions within our workforce. We encourage applications from people of color, women, LGBTQIA+, veterans, and individuals with disabilities.
Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug-Free Workplace.
Emprise Bank participates in E-Verify and will provide your Form-I 9 to the federal government to confirm authorization to work in the United States.
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