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Client Support Specialist II

2 months ago

Wichita, Kansas, United States Ampcus Full time
Role Overview:
As a Client Support Specialist II, you will engage in a variety of technical and administrative support functions primarily focused on service operations and delivery. Your responsibilities will include:

Key Responsibilities:
1. **Order Management:** Process incoming orders, inquiries, and requests related to products and services.
2. **Client Interaction:** Provide remote and onsite support to customers, ensuring first-level assistance for any issues that arise.
3. **Issue Resolution:** Collaborate with Service Technicians or Engineers to address complex inquiries and problems.
4. **Documentation:** Maintain and organize client information within the information system.
5. **Sales Support:** Work closely with clients and sales representatives to clarify orders and resolve issues.
6. **Problem Solving:** Participate in the investigation and resolution of both commercial and technical challenges.
7. **Technical Advice:** Offer pre-and post-sales technical product guidance for the development, implementation, and operation of customer solutions.

Administrative Duties:
Utilize defined procedures and practices to navigate changing work situations effectively. Your decision-making will involve a range of established routines, allowing for some flexibility in addressing various topics. However, unexpected situations may require technical assistance or higher-level authorization.

Qualifications:
- Completion of a two-year vocational training program.
- Up to one year of relevant experience.
- Fundamental knowledge of principles, procedures, and skills in the related field, acquired through structured training.
- Proficiency in SAP is essential.
- Willingness to work in warehouse environments as needed.

About Ampcus Inc:
Ampcus Inc. is a globally recognized provider of technology and business consulting services, certified in ISO 20000, ISO 27000, ISO 9001, CMMI DEV/3 SM, and CMMI SVC/3 SM. Our approach is both disciplined and adaptable, ensuring that we align our goals with those of our clients through active listening and dedicated effort.