Client Relations Specialist

2 weeks ago


Pittsburgh, Pennsylvania, United States Four Points Brewing Taproom Full time
Job Overview

Four Points Brewing Taproom is seeking a dedicated Client Relations Specialist to enhance our customer engagement efforts. This role is pivotal in ensuring customer satisfaction by addressing inquiries, resolving issues, and possessing comprehensive product knowledge.


The ideal candidate embodies a customer-centric approach and strives to provide exceptional service in every interaction.

Key Responsibilities:

  • Handle Incoming Communications: Respond to customer calls and emails, effectively addressing questions, requests, and concerns.
  • Advise on Customer Success: Guide customers on how to maximize the benefits of our products/services tailored to their specific needs.
  • Maintain Product Expertise: Serve as a knowledgeable resource to ensure customers receive accurate and timely information.
  • Document Interactions: Log customer interactions in our internal system to foster cross-departmental awareness and relationship building.

Qualifications:

  • High School Diploma or equivalent.
  • 1-2 years of demonstrated experience in client support roles.
  • Strong written and verbal communication abilities.
  • Capability to resolve complaints and issues with effective solutions and a positive demeanor.
  • Genuine passion for providing outstanding customer service.
  • Excellent time management and prioritization skills.
  • Familiarity with customer relationship management systems.

About Four Points Brewing Taproom:

Four Points Brewing Taproom is committed to creating exceptional, innovative beers that foster community and celebrate the brewing craft.

Our team thrives in a culture that values creativity, teamwork, and a dedication to excellence.

Benefits for our employees include comprehensive healthcare, paid time off, retirement savings plans, professional development opportunities, and a dynamic work environment that promotes work-life balance.

Additionally, employees can enjoy perks such as a casual dress code, free parking, corporate discounts, and gym memberships.



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